Customer Service Front Office& housekeeping
Resume:
WORK EXPERIENCE
EDUCATION AND TRAINING
LANGUAGE SKILLS
MOTHER TONGUE(S): BENGALI
Other language(s):
Hindi
Listening C2 Spoken production C2
Reading C2 Spoken interaction C2
Writing C2
DULAL DAS
Date of birth: 29/07/1988
Nationality: Indian
Gender: Male
CONTACT
Ranisai, Ramnagar
721446 Purba Medinipur, West
Bengal, India (Home)
*****.**@*****.***
04/12/2018 – 30/04/2022 Kolkata, India
As a hotel manager, your responsibilities include overseeing daily operations to ensure the smooth functioning of all departments, such as housekeeping, front office, and food and beverage. You manage staff schedules, provide training, and maintain high standards of customer service to ensure guest satisfaction. Financial management is a key part of your role, including budgeting, cost control, and revenue analysis. You develop and implement sales and marketing strategies to increase occupancy and profitability, while ensuring compliance with health, safety, and regulatory standards. Additionally, you handle guest complaints, manage vendor relationships, and work on long-term strategic planning to enhance the hotel's overall performance and reputation.
Manager Rufina Hotels Pvt Ltd
2002 – 2004 Purba Medinipur, India
Address Ranisai, Purba Medinipur, 721446, Purba Medinipur, India 2004 – 2006 Purba Medinipur, India
Address Gobra, 721441, Purba Medinipur, India
2006 – 2009 Purba Medinipur, India
Address Depal, 721453, Purba Medinipur, India
2009 – 2011 India
Address Paschim Medinipur, India
2018 – 2019 India
11/2016 – 10/2018 India
MADHYAMIK (10TH) Ranisai Banipith
Higher Secondary (12th) Gobra INKM High School
B.A. (Political Science ) Ramnagar College (Vidya sagar University)
M.A. Vidyasagar University
Diploma in Computer Application National Board of
Computer Education Society
Advance Diploma in Tourism and Hospitality SAI CHILDCARE AND SOCIAL DEVELOPMENT ORGANIZATION
ENGLISH
Listening C1
Spoken production C1
Reading C2
Spoken interaction C2
Writing C1
Levels: A1 and A2: Basic user; B1 and B2: Independent user; C1 and C2: Proficient user DIGITAL SKILLS
Microsoft Office Microsoft Word Social Media Google Docs Zoom PASSPORT DETAILS
OBJECTIVE
DECLARATION
DATE OF ISSUE: 11.01.2018
DATE OF EXPIRY:10.01.2028
PLACE OF ISSUE: KOLKATA
PASSPORT NO R7580843
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Seeking a suitable position in a challenging environment where my skills be utilized to its fullest potential for the betterment of the organization. I affirm that information furnished in this application is true to the best of my knowledge and belief.
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