Customer Service Specialist
Resume:
Carmen Chagolla
*** * ****** **, **********, Illinois, 60921, United States
carmenchagollao1@ gmail.com
Professional Summary
+ Customer service specialist with over three years of experience resolving account and service issues for
10+ clients.
* Motivated to keep customers happy and contribute to the company's success.
+ Exceptional at coordinating paperwork processing payments, oral and written communication, active
listening, and problem-solving abilities.
« Ahard worker and multi-tasker with exceptional phone, scheduling, and documentation skills.
Skills
* Organized + Fast learner
* Accurate and detailed * Computer proficient
+ Bilingual * Account management
* Order Fulfillment * Warehousing functions
Education
2019
Joliet West High School - Joliet, IL
Work History
CSR - December, 2022 to August, 2024
Partners Warehouse - Elwood, IL
* Provided primary customer support to internal and external customers in a fast-paced environment.
+ scheduling appointments, shipping and special order requests, and arranging merchandise pick-up at
other locations.
* Customer requests for products, services, and company information were handled by me.
+ Kept customers happy by implementing forward-thinking strategies that focused on meeting their
needs and resolving their concerns.
* Interacted professionally with customers by phone, email, or in person.
+ Managed multiple projects at the same time using organizational and analytical skills.
+ Entered orders in the system as customers requested with specific products pulled from inventory.
* processed and sent out invoices.
Administrative Assistant - June, 2021 to August, 2022
Modern Truck Parts - Romeoville, IL
* Created and updated physical records and digital files to keep current, accurate, and compliant
documentation.
+ Answered phone calls from clients, vendors, and a variety of other callers looking for information.
* Was in charge of supplies, vendors, organization, and upkeep in the office.
* Kept track of inventory and placed orders for office supplies, always looking for the most cost-effective
options.
* Kept the company's social media presence up to date by posting messages, responding to posts, and
monitoring responses.
Qc - April, 2020 to May, 2021
Synnex Corporation - Romeoville, IL
* Was in charge of product packaging.
* Outgoing orders were cleaned, wrapped, and labeled by me.
* Checked for defects and compliance with tolerance standards in products, components, and materials.
+ Ensured customer satisfaction by delivering the highest quality products and ensuring that all
equipment was properly installed and functioning.
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