Microsoft Office Support Engineer

Janet Thomas

Atlanta, GA 404-***-**** **************@*****.*** www.linkedin.com/in/janet-thomas-99017011

SUPPORT ENGINEER

Strategic and innovative technology leader with extensive experience analyzing, designing, and developing lean, well-documented and testable code using modern design techniques that conform to the industry best practices. Recognized for the ability to communicate complex information to key stakeholders, senior management, and cross-functional teams to deliver custom solutions. Focused on providing support for end-users, troubleshooting escalated issues, and assisting in application migrations. Core competencies include:

Software Programming Engineering Design Concepts Data Structures Algorithm Application Testing

Scrum / Agile Project Management Strategic Thinking Customer Relations Integration Technology

TECHNICAL SKILLS

Microsoft Office Tools: PowerApps, Power Automate,Outlook, Excel, Word, PowerPoint, Project, Visio, OneDrive, Teams, SharePoint, and Jira

SELECT HIGHLIGHTS

●Automated email notification for Macy’s Thanksgiving Day parade participants and reduced the length of time needed to deliver notifications from 3 days to 1 day.

●Assisted in development of “automation” for email password reset resulting in over 5 thousand man hours saved annually

●Collaborated in developing the design of a process to migrate in-house developed applications from Lotus Notes to Microsoft Office 365 for calendar notifications, increasing associate productivity by 40%.

●“Macy’s Make Magic” team award winner 2017. The Make Magic awards are part of Macy’s national employee recognition program. This particular award was a team recognition award to successfully completing the company wide project to convert all users from a Lotus Notes email and collaboration environment to Microsoft Office 365.

EXPERIENCE

Application Support Specialist, Remote June 2021 – Present

Responsible for providing technical support and guidance to users and clients of various software applications. Desgin and develop Power-Platform based applications.

●Created Microsoft PowerApps application and PowerAutomate processes to support the organization

●Provided support and administration for Fieldpoint software environment.

●Provided support and administration for Maximo software environment.

●Created ad-hoc reports and provided daily reporting

MACY’S, Johns Creek, GA October 2008 – July 2020

Lead Engineer, February 2012 – July 2020

Provided outstanding Microsoft Office 365 and SharePoint administration and support for over 40,000 employees and over 2,00 stores for Macys, Bloomingdales and Blue Mercury. Oversaw Microsoft Office 365 and SharePoint administration; providing End-user support and training and serving as a liaison between Microsoft and the Office 365 user base.

●Administration and support of Microsoft Office 365 for staff.

●Maintenance/sustainment of existing client SharePoint sites and sub sites, lists, libraries, and content (including pages, workflows, and items).

●Maintenance, and sustainment of additional complementary functionality for customer sub sites, lists, libraries, and content.

●Training and educating end-users on Microsoft Office 365 capabilities and collaboration tools (OneDrive, Skype, OneNote, Outlook etc.).

Lotus Notes Administrator / C++ Developer, October 2008 – February 2012

Lead Domino Developer working closely with a team of Domino Administrators. Designed ad-hoc views on an as needed basis to support administrators’ function.

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●Created necessary processes to help clean up and streamline Domino infrastructure and support administrators’ function using lotus script

●Developed, coded, and modified Domino applications using lotus script, formula language, JavaScript, C++, SQL, HTML, AJAX, ODBC, etc.

FEDERAL RESERVE BANK OF ATLANTA, Atlanta, GA June 2000 – February 2008

C++ / Lotus Notes Developer

Created databases and workflows in Lotus Notes and XPages that are handled at client and web environments. Expertise in Lotus Notes development to include @Formula language and LotusScript, plus knowledge of xPages and web-enabling client applications.

●Enhanced existing application code to reduce operating time or improve efficiency

●Designed, developed, implemented, integrated and supported custom developed on the Lotus platform.

●Participated in developing and refining best practices for custom development projects.

●Ensured management and delivery processes are in place and are properly executed on client engagements

●Provided technical Lotus programming expertise.

ADDITIONAL EXPERIENCE

BYERS ENGINEERING, Atlanta, GA

Software Engineer

EDUCATION

Bachelor of Science (BS) – Computer Science – University of South Carolina-Columbia

ADDITIONAL INFORMATION

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