Sales Bdc Customer Facing
Resume:
Andrea Misitano
Always Ready to Seize the Day
Bartlett, IL 60103
************@*****.***
Thank you for taking the time to read this.
My name is Andrea Misitano. A little bit about me, I am very passionate about my work ethic and am very goal oriented. I have been in Sales BDC for, the Automotive Industry now for, over 11 years.
My experience has been a culmination of being flexible as needs arise in the industry at the base and corporate level. When I started in 2013, I was trained in customer facing as well as internet sales alongside equity retention.
I am proficient in cold campaign marketing as well. I have been flexible as the times change as well as the day. I have trained employees for several departments. Some of those departments include: sales bdc, service bdc, concierge, money handling for accounts as well as opening and closing offices for day to day business and records.
Most recently my employment started with me helping in a major dealer brand that is new to using BDC. Then I was introduced to their specific sales floor with the goal in mind to later transition into finance.
Being a team player and being told needs changed, I switched gears back into BDC, but as a manager for organizing and training the BDC as it was having trouble with maintaining their numbers. My job was to retain previous customers, convert service customers to vehicles sale customers, as well as customer facing, t.o's in person and on through alternate communication all the way to finance and after finance accessories on the side.
Some of the things excel in are as follows...
Work-flow monitoring with customizations to new monthly product knowledge, dealer incentives as well as warranty information.
Calculating payments, working with vendors, returning bad leads for credit for the dealerships. Maintaining relationships with vendors, as well as giving reports to owners, corporate, other managers, etc and maintaining staff training.
I have experience in staffing schedules, time cards, commision, bonuses, spiffs and daily communication reports. There are many templates I have created for crms to create and maintain traffic as well as updating and setting crm target and firing techniques to run smoothly on a 24-hour schedule.
If it adds to my experience I will write that I am short a B.A. degree not in credits but simply in going back to get the actual degree.
There is previous work history that back-dates prior to ten years. That experience includes account management, logistics, contracts and B2B Sales. Please do not hesitate to reach out for further information.
Also, it is relative to give my background in the private and public sectors in: advocacy, farming, fundraising and promoting so that you may better understand the atmospheres I am versed in. I am very well accustomed to acclimating to the climate's needs and only detailing my experiences relevant to the position and work culture I am employed for. Authorized to work in the US for any employer and can start two weeks after hire and pay and terms have been negotiated and signed. Remote/ hybrid and or some travel as needed can be discussed as long as it is explicitly outlined at time of hire if it is a condition of hire. Authorized to work in the US for any employer
Work Experience
Sale BDC Manager
Napleton - IL
October 2022 to January 2024
This position is included in the summary I have included and speaks to a part of my versatility and training. It does show my ability to switch gears and be a team player. Sales BDC
World Hyundai Matteson - Matteson, IL
September 2019 to September 2022
This job recently ended. I worked here for 3 years. It was a very fast paced environment that had a high incoming call volume as well as over on average 100 internet leads a day with Monday mornings having over 250 internet leads to answer.
This job required usage of an average of five websites simultaneously to answer leads, send pricing, give product knowledge for new and used car customers as well as run credit for subprime customers and take full applications, obtaining proof of income and submitting applications. I was also cross trained as a cashier to help in times of need being used more and more often when someone calls off or quits that requires answering all incoming calls, directing phone traffic, taking deposits for purchases as well as payment for service and parts. Sales BDC
schaumburg honda AUTOMOBILES - Schaumburg, IL
June 2017 to September 2019
I was working at a fast paced store in the Sales BDC Department. I only left this position due to moving to the South Suburbs. Daily tasks included answering internet leads, sending pricing, otd numbers, emailing, texting and over 100 daily outbound calls. I am very proficient in typing and written communication as well as proper use of phone sales technique to answer questions and to drive in customers. Freelance Photojournalist
Isurf - Madisonville, KY
March 2013 to October 2013
Freelance photojournalist for an online news source. I have had several articles published. Sales Consultant
GAC - Madisonville, KY
June 2002 to October 2009
Working for a family owned business. Scouting new sales territory, working in public relations as well as managing territory.
Education
AA in Special Education
Madisonville Community College - Madisonville, KY
January 2004 to May 2007
Skills
• Phones (10+ years)
• Communications (10+ years)
• Contract Negotiation (10+ years)
• Written Communication (10+ years)
• Contract negotiation
• CRM software
• Business development
• Marketing
• Conflict management
• Training & development
• Public relations
• Customer service
• Social media management
• Forecasting
• Pricing
• Sales
• Cold calling
• Dealership experience
• Content development
• Microsoft Office
• Inside sales
• Databases
• Outbound sales
• Leadership
• Lead generation
• Technology sales
• Account management
• Sales pipeline
• Transportation sales
• Warehouse experience
• Distribution center
• Logistics sales
• B2B Sales
• Process Improvement
• Branding
• Sales Management
• Salesforce
• Research
• Outside Sales
• Merchandising
• Journalism
• Blogging
• Web Design
• Email Marketing
• Search Engine Optimization (SEO)
• Special Education
• Telemarketing
• Management
• E-Commerce
• Microsoft Excel
• Event planning
• B2B sales
Languages
• English - Fluent
Certifications and Licenses
Driver's License
Assessments
Sales skills — Proficient
February 2024
Influencing and negotiating with customers
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Contact this candidate