Customer Service General Manager

Kevin R. Johnson

*** ****** ****, ****** *****, VA 22508 Cell: 703-***-**** *********@*****.*** Objective:

Seasoned veteran restaurant manager with over 30 years' experience and winning attitude seeking to apply knowledge to a similar position to lead a successful business. Highlighted Job Skills: -

Hiring and training of new employees

Scheduling and maintaining acceptable labor costs

Executing food orders to always ensure available fresh product and maintaining acceptable food costs Performing accurate inventories on a regular consistent basis Building of sales

Administrative duties, calculating profits and losses, payroll, banking, bill paying and posting Improving customer service through team building, consistency, mentoring employees Certified with ServSafe and TIPS

Professional Experience:

Assistant F&B / Service Director

Fawn Lake Country Club

June 2022- Present

I am on charge of the service department insuring that all members of the club receive the best possible service . I have rewriting the training packet and have helping improve member survey results. I work closely with our Chef and Events coordinator to insure all events run as smooth as possible. I also work with our event committee to help plan new and exciting events for the members. General Manager

Glory Days Grill, Culpeper VA

December 2011 - May 2022

As an integral part of the leadership team, I can proudly state, as of Janissary 2021, this restaurant has been up in sales over last year for 13 months in a row by at least18.5% (Second highest increase in the company). I also work with upper management to create new items for both bar and restaurant menus. And training program.

Senior Assistant Manager

Cracker Barrel, Summerville SC

October 2008- December 2011

My main duties with this position included training and preparing other managers to be promoted, along with supporting the restaurant to run successfully in all other aspects. Floating Bank Teller

BB&T, Loudoun County VA

June 2006- October 2008

My duties in this new career path included visiting and helping the banks in my region that are short- staffed so that they may run smoothly. I performed transactions for customers and oversaw that all federal regulations were maintained while upholding BB&T's customer service standards. Kitchen Manager

Outback Steakhouse, Sterling VA

September 2005 to June 2006

My main responsibility here was maintaining a successful kitchen in all aspects to support the restaurant through hiring and training all kitchen staff ensuring proper execution and quality of all meals, making accurate food orders and performing weekly and monthly inventories. I kept food and labor costs low which contributed to the overall success of the restaurant. Assistant General Manager

Bob Evans, Leesburg VA

February 2001 to September 2005

My main duties with this position included training and preparing other managers to be promoted, along with supporting the restaurant to run successfully in all other aspects. General Manager

Pizza Hut Bull Run Area

August 1997 to February 2001

As the leader in this establishment, my duties here included running great shifts through consistent customer service, building great teams, making consistently great product, and all banking and administrative tasks.

Education:

Northern Virginia Community College

2006

Studies were Business Management

Lord Fairfax Community College

2000-2001

Studies were electronics with a GPA of 91

Douglas Macarthur High School 1996

H.S. Diploma with a GPA OF 88

Specialized Training:

Dale Carnegie

2006

This course I took while working for Outback Steakhouse emphasized the importance of motivating myself as well as others in every situation, not just in the work place. The course also focused on public speaking, as well as relating to others that may not share my ideals to find common grounds. Certified 2011 & Re certified 2023

ServSafe This course I took while working at Bob Evans emphasized the importance of safely handling food, proper temperatures for sterilization, and good practices for maintaining a clean cooking environment.

ServSafe Alcohol & TIPS

Certified 2012 & Re certified 2021

These courses I took while at Glory Days emphasized responsible bar tending and compliance with Virginia ABC Laws.

References Available Upon Request

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