Customer Service Representative

SHARLENE BUIE

**** * ******, ** ***. ***

Washington, DC 20019

Mobile 202-***-****/email: *************@*****.*** OBJECTIVE: To Secure a position where I can continue to grow and develop my skills.

JH Miles and Associates, Inc.

Alcohol and Tobacco Tax Trade and Bureau

Generel Clerk I

October 2023-Present

· Assisting customers in the Technical Information Center.

· Ensures completeness of received information and reconciles inconsistencies.

· Accurately enters required data into one or more databases and or documents.

· SharePoint, Microsoft Edge

· Coordinates request for additional information.

· Keeps track of case file status in order to ensure compliance with established deadlines, rules and regulations.

Library System and Services

United States Copyright Office

Inventory Specialist

November 2019-August 2023

· Provided personnel neccessary to achieve a complete and accurate inventory of USCO boxed deposit copies and records.

· Quality Control, pallet inspections, checked for accuracy and timelines of deliverables.

· Performed physical inventory of all deposits and data tracking.

· Ability to follow complex instructions with strong attention to detail.

· Excel, Outlook

LAC Group

Library of Congress

Library Clerk/Material Handler

September 2013-July 2018

· Received, sorted, and filed library reading material according to LOC filing system.

· Shelved, shifted, and transported books to different locations within a building.

· Inspected returned library material for damage.

· Assisted patrons as well as staff as needed.

· Logged all incomig reading material.

Zimmerman Associates, Inc.

Library of Congress

Work Leader

December 2009- September 2013

· Supervised 5 to 6 FTE Material Handlers in a major research library with over 1 million volumes.

· Trained all new employee's on LOC classification scheme's and also the arranging of materials in call number order.

· Submitted daily stat sheets sheets and condition of work area (lights out, covered air ducts, etc.) to the Project Manager covered by the end of the day.

· Ensured shelving materials were up to LOC standards (Quality Control). EDUCATION:

Theodore Roosevelt Senior High School

· Diploma

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