Customer Service Representative

Faith M. Badgerow

*************@*****.*** Grayslake, Illinois 224-***-****

Customer Service Representative

Performance driven professional with hands-on experience in facilitating customer needs and handling inventory while following policies to ensure customer satisfaction. Demonstrated success in troubleshooting and processing customer orders. Skilled in providing aid to customers by delivering appropriate information to align individual goals with company objectives.

Career Experience

Package Handler

FedEx, Grayslake July 2021-Present

Responsible for loading/unloading trailers

Efficiently scanning 300 packages per hour

Assisting managers with:

Opening trailers to prepare for loading/closing trailers upon load completion

Prepare for shift start time

Ensuring trailers are properly sealed for next destination

Sales Associate/Cashier

TJ Maxx, Mundelein October 2020 - January 2021

Macy’s Department Store, Gurnee August 2017 – April 2019

Menards, Gurnee August 2019 - November 2019

Stock, replenish and organize merchandise with accuracy and efficiency

Completed setup, breakdown and product preparation for promotional displays,

Greeting and providing assistance to customers

Operated cash register for cash, checks and credit card transactions

Verified inventory by comparing items in physical counts of stock

Key Skills

Successful at building relationships with customers to increase likelihood of repeat business.

Customer Service

Communication skills

Develop and maintain professional relationship with management and coworkers to guarantee a professional work environment.

Troubleshooting problems

Computer skills

Education

Grayslake Central High School

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