Project Management Customer Service

Labor Category

TAC-C

Licenses and Certifications

Has TWIC card and NASA Clearance

DHS badge

Mortgage Loan Originator

Professional Experience: 36 years

FEMA Experience: 4 years

I have a proven track record of superior performance, in the areas of Program Execution, Team Management, Resource Alignment, Project Management, Strategic Communications, Training & Mentorship, Strategic Insight, and Compliance. These transferable skills are transferable to executing projects from start to finish and provide myself with a unique ability to understand and work with others. I work proactively to ensure the best service and logistical coordination to meet key needs. Additionally, I can assess and optimize processes to effectively meet client needs and enhance outcomes while executing tasks in a professional demeanor to support team relationships and deliver great customer service. She is proficient in MS Word and Excel. Some experience with Grants Manager.

Professional Experience October 2022- May 2024 Fluor Corporation FEMA Task orders Florida PA-TAC4 DR-4673/4680/4734 260 deployed throughout Florida

TAC- C Technical Assistance Contractor Coordinator for FLUOR. Track Accountability reports Daily, responsible for Rotation’s home and Weekly input sheets, call downs, and auditing all reports for hotels cars, etc. Worked hand in hand with our 3 (TOM) for FEMA on the Florida task orders. Main objective to coordinate and manage expectations of employed personal. Consistent coordination with the Technical Assistance Monitor TOM) and project management office (PMO) to provide pertinent information as well as a detailed overview of the task order.

2020 - Now I attended Aveda in Nashville graduated as an Aesthetician and have my own business GLOW&GLAM COSMETICS’S SPA LLC.

Sr. Business Development Executive, CORT Furniture

2009 – 2020

She was responsible for managing a large territory encompassing all of Louisiana and Mississippi and coordinated with FEMA on projects for road home for storm relief, as well as Fluor and ICF for work after the flood of 2016. Work has included all aspects of sales, relocation, commercial account executives, commercial and industrial construction, mobile mini modular spaces and temporary trailers.

Supported NASA temporary spacing for 2000 staff.

Identified target markets, initiate contact with prospects, develop, and strengthen major account relationships.

Cultivated and maintained key partnerships in business market for Baton Rouge, New Orleans, Lake Charles, Lafayette, Jackson, and Biloxi areas.

Promoted teamwork in office and positive culture to drive individual team member success.

Recognized with Presidential Sales Excellence award 2013, 2015, and 2018.

Achieved Million Dollars in term revenue by Oct. 2015 for the year.

Drove Commercial lease length to highest in the Country with an average of 12 months.

Instrumental in establishing new customer base in Entertainment Industry, Industrial Construction, Petro Chemical, Executive Suites, Commercial Realtors, and Healthcare.

Launched several marketing campaigns which resulted in a 20%-30% increase in revenue.

Sales, Various

1988 – 2009

Responsible for various cosmetics and retail sales that required an excellent customer service presence and leadership to provide training to thousands of other staff.

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