Customer Support It Infrastructure

R E S U M E

M.S. CHITRA

Mobile: +91-938******* E-mail ********.**@*****.***

Career Objective

To Perform my Career with Total Commitment & Honesty. To make best use of my enriched experience in Marketing, Sales, Customer support, HR, Admin and Travel Desk during my career with the Organisation I am given opportunity to work with! EMPLOYMENT DETAILS

November 22 to till date : Working with an IT infrastructure Company as Key Accounts Manager. Right now handling total IT infrastructure end to end products and HIMS software. Meeting clients whenever required and handling marketing of their various range of Products, Sales, Support, Delivery and Payment Collection

(end to end sales circle)

May 21 to October 22 : Manager, Customer Success in a Glass Processing Company. Was handling Chennai branch sales (end to end sales circle) and was responsible for team members monthly performance analysis and meetings. Was reporting to VP- Marketing and was handling both interior and exterior division clients. Was successfully handling responsibilities of Marketing, Sales, Payment Collection and Performance of Team Members

December, 2015 to April 21 . : Sr. Manager – Marketing with a Glass Processing Company. Successfully handling responsibilities of Marketing, Sales, Payment Collection and Performance of Team Members, covering Chennai, Hyderabad and Bengaluru.

PREVIOUS ASSIGNMENTS :

December, 2013 to November, 2015 : Head - Retail Sales with M/S KBP Group. Successfully handled Sales of various Products and Services - Event Management, Solar, Oil and Real Estate.

October, 2000 to November, 2013 : Manager with M/s. Dax Networks Limited, working with various Departments. In this Company I started my career as Sr. Executive and got promoted up to Manager Level over a period of my 13 years career (was in Manager level in this Company for about 10 years) - Fields handled - HR, Marketing, Office Administration, Travel Desk and Customer Support. Successfully conducted Internal Auditing for all the Depts. as and when required for QMS as well as EMS.

July, 1999 to October, 2000 : Assistant to Project Incharge with M/s. UB Engineering Limited, Chennai.

January, 1997 to June, 1999 : Assisting Managing Director of M/s. Regency Foundations, Chennai.

March, 1989 to September, 1991 : Purchase assistant with M/s Shastha Electronics Pvt. Ltd. A sister concern of Solidaire India Limited. SPECIAL ACHIEVEMENTS

Have attended more than 20 Trainings on Soft Skills and Other Related Areas. Got Significant Contribution Award in 2006 (cash award) and ETAM Award

(Sponsorship for Foreign Countries Based on Performance) from Company during 2008 for Excellent handling of responsibilities of Various Departments during my tenure with M/s Dax Networks Limited.

Got sponsorship of a trip to Singapore due to my performance in M/s KBP GROUP during my Tenure with them.

ACADEMICS

Graduation: B.A. English Literature from Bharathi Women’s College (Madras University), Chennai.

Post Graduation: M.B.A. – General – Alagappa University. M.A. – Hindi Praveen – Hindi Prachar Sabha, Chennai.

Diploma SWIFT – Certificate Course in Computer Applications – N.I.I.T. PG Diploma Internal Auditor Training Programme (QMS & EMS) – Institute of Quality Management Services

PERSONAL PROFILE

Name : M.S. Chitra

Marital Status Married

Languages Known : Tamil, English and Hindi

Place : Chennai

Date : M. S. CHITRA

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