Customer Service Representative
Resume:
Yaquira Collado
Winter Haven, FL *****
***********@*****.***
Customer service representative with over 8 years of experience in telephone and face-to-face customer service. Experience with sales, troubleshooting, tech support and customer care . Knowledgeable with major customer service software, handling customer complaints, and maintaining a positive and friendly disposition . Hoping to use my wealth of experience to attain employment in a customer service role . Willing to relocate: Anywhere
Work Experience
Property Manager
Public Storage-Kissimmee, FL
November 2022 to Present
help customers rent units, confirm reservations, ensure units are clean and sell merchandise. Customer Service Representative
Faneuil-Orlando, FL
March 2020 to October 2022
Professionally and courteously handle inbound customer service and outbound calls in compliance with client policies and directives
Medical Receptionist
Reading Hospital
January 2018 to December 2020
Served patients by greeting and helping them, scheduling appointments, and maintaining records and accounts. Welcomes patients and visitors in person or on the telephone, and answering or referring inquiries. ...
Helps patients in distress by responding to emergencies. Call Center Agent
Citarella-New York, NY
January 2015 to April 2018
Answering questions or addressing any concerns customers may have. Duties include handling many inbound and outbound calls to and from customers, listening to customers needs or issues and providing helpful solutions to their problems.
Store Manager
Rite Aid-New York, NY
January 2012 to December 2015
Responsible for overseeing the daily operations of a store, making sure it runs smoothly and effectively. Duties include motivating sales teams, creating business strategies, developing promotional material, and training new staff.
Education
High school diploma or GED
Skills
• Medical Receptionist
• Medical Office Experience
• Accounts Receivable
• Medical Scheduling
• Patient Care
• Bilingual
• Spanish
• English
• Customer support
• Typing
• Communication skills
• Customer service
• Windows
• Customer relationship management
• Store management
• Typing
• Data collection
• Sales
• Property management
• Driving
• Salesforce
• Marketing
• Guest relations
• Cold calling
• Merchandising
Certifications and Licenses
Driver's License
Assessments
Front desk agent (hotel) — Proficient
November 2022
Selecting hotel rooms based on requests and identifying errors in hotel data Full results: Proficient
Data entry: Attention to detail — Proficient
July 2022
Maintaining data integrity by detecting errors
Full results: Proficient
Basic computer skills — Proficient
May 2023
Performing basic computer operations and troubleshooting common problems Full results: Proficient
Sales skills — Proficient
August 2022
Influencing and negotiating with customers
Full results: Proficient
Customer focus & orientation — Proficient
January 2022
Responding to customer situations with sensitivity Full results: Proficient
Customer service — Proficient
December 2021
Identifying and resolving common customer issues
Full results: Proficient
Medical receptionist skills — Proficient
May 2022
Managing physician schedules and maintaining accurate patient records Full results: Proficient
Retail customer service — Proficient
November 2022
Responding to customer situations in a retail setting Full results: Proficient
Attention to detail — Proficient
February 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Work style: Reliability — Proficient
April 2023
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Work motivation — Proficient
July 2022
Level of motivation and discipline applied toward work Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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