Scrum Master Project Management

Julene Amerson 786-***-****

Homestead, FL ******.*******@*****.***

LinkedIn.com/jayca

Available Immediately

10% Travel

Summary

Strategic, results-oriented, and versatile professional with over two decades of experience, adept at fostering collaboration across diverse teams within both public and private sectors. Recognized for driving improvements in team effectiveness, engagement, and performance through purposeful leadership and adaptable collaboration. Proven ability to make informed decisions, manage complex projects and programs, solve problems analytically, and innovate creatively. Demonstrates exceptional interpersonal, organizational, and communication skills, alongside a keen emotional intelligence and effective conflict resolution acumen. United States Air Force veteran with extensive experience in Operations Enduring Freedom (OEF) and Iraqi Freedom (OIF). Backed by a Bachelor's Degree in Political Science (Sociology & Military Operations Minors). Project Management Professional (PMP) and Agile Scrum Master (ASM) certifications currently in progress.

Skills

Program Management

Stakeholder Engagement

Operations Management

Strategic Planning

Inter/Intra-Organizational Coordination

Resource/Requirement Management

Project Life Cycle Management

Leadership

Team Building

Coaching

Change Management

Problem-Solving

Decision Making

Analytical Thinking

Performance Improvement

Emotional Intelligence

Resource Management

Time Management

Training & Development

Cultural Fluency

Adaptive Leadership

Microsoft Office Suite

SharePoint, Google, Workspace, Airtable, Jira, GHL,

Risk Management

Communication

Stakeholder Relationship Building

Execution Systems

Business Intelligence

Process Improvement

CRM

Candidate Assessment

Human Services

Experience

Dynamo Technologies Vienna, VA (Remote)

Deputy Program & Resource Manager Sep 2022 – Present

Provide comprehensive oversight for a diverse portfolio of projects supporting multiple federal agencies, ensuring seamless project execution by resolving cross-functional team impediments.

Offer regular feedback and coaching to team members, fostering a high-performance culture, and maintaining consistent quality control across all projects.

Contribute to business-wide financial and staffing planning initiatives, aligning resources with strategic goals, and communicate project updates to leadership and stakeholders for transparency and clarity.

Exhibit exceptional multitasking and organizational skills, navigating complex project landscapes with adept problem-solving and analytical capabilities.

Advocate for organizational change by recommending training initiatives to enhance emotional intelligence and conflict resolution skills among employees and partners.

Currently pursuing Project Management Professional (PMP) and Agile Scrum Master certifications.

Successfully mediated employee incidents, fostering a positive team environment while managing a team supporting multiple federal government agencies.

Identified and rectified accounting errors on invoices, resulting in cost savings for the organization and improved customer satisfaction.

Spearheaded the implementation of Standard Operating Procedures (SOPs) to facilitate smoother knowledge transfer to new managers upon joining the team.

Headquarter Pacific Air Forces Honolulu, HI

Manager, International Engagement Oct 2021 – Jan 2024

Led strategic engagement efforts within assigned functional areas, developing execution plans in collaboration with various stakeholders.

Leveraged soft power and strategic messaging expertise to achieve objectives within the assigned region, collaborating with academia and military components.

Introduced innovative approaches to resource utilization, catalyzing organizational change and driving strategic objectives forward.

Established a centralized repository for archiving Strategic Engagement activities in the Indo-Pacific region.

Served as Lead Diversity, Equity & Inclusion (DE&I) Representative for the directorate and Pentagon-level Tiger Team.

Headquarter U.S Southern Command Doral, FL

Operations & Strategic Planning Jun 2015 – Jun 2020

Advised high-ranking officials on religious support workforce requirements, managing end-to-end projects and event management for various religious support activities.

Oversaw administrative, logistical, training, and financial support for the Office of the Command Chaplain, facilitating numerous conferences and workshops with religious leaders and NGOs.

Headquarter Pacific Air Forces Honolulu, HI

Readiness Staff Planner Jan 2018 – Sep 2021

Aligned daily activities with operational and strategic objectives, participating in strategic planning sessions and leading joint exercises involving Religious Affairs equities.

Established and strengthened relationships with other branches within the Armed Forces to enhance interoperability and briefed senior leaders on set priorities.

Managed bi-lateral training events in the Republic of South Korea (ROK), enhancing working relationships with US allies and partners.

Demonstrated cultural fluency, contributing to security cooperation initiatives and objectives.

Phoenix Management, Inc. Homestead ARB, FL

Airfield Management Operations Supervisor Aug 2010 – Oct 2019

Supervise and coordinate daily airfield operations including aircraft movements, ground handling activities and emergency response procedures.

Ensure compliance with airfield operations, safety protocols, including FAA regulations and airport operating procedures.

Collaborate air traffic control, maintenance teams, and other relevant stakeholders to coordinate activities and resolve operations issues.

Implement emergency response plans, and procedures for aircraft accidents, incidents and other emergencies, and coordinate response efforts with relevant agencies and organizations.

Participate in training exercises, drills, and tabletop simulations to ensure readiness and effectiveness in emergency response and crisis management scenarios.

Provide timely and accurate reports on airfield operations, incidents and performance metrics to management and authorities as required.

Monitor airfield conditions, weather updates and NOTAMS (Notices to Airmen), and make decisions regarding airfield closures, runway closure, and other operational adjustments, as necessary.

Education

Bachelor of Science – Political Science (with minors in Sociology & Military Operations) Troy University, Troy, AL

Associate of Applied Science – Human Services, Community College of the Air Force, Maxwell AFB, Montgomery, Al

Bachelor of Science – Management, University of Phoenix, Phoenix, AZ

Associate of Applied Science – Airport Resource Management, Community College of the Air Force, Maxwell AFB, Montgomery, AL

Associate of Science in Management, Park University, Parkville, MO

Certifications (In-Progress)

Project Management Professional (PMP)

Agile Scrum Master (ASM)

Additional tenures with the following organizations from 1997-2010: Mantech International, KBR, Midwest Air Traffic Control Services, Inc., Department of Veterans Affairs, U.S. Air Force, Burke, Inc., DialAmerica Marketing, and various clothing retailers.

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