Data Entry Customer Support

KELLY MILNER

404-***-**** **********@*****.***

SUMMARY

I’m an experienced professional with over 20 years of combined experience in Customer Support as well as Office Administration. I have a strong portfolio assisting and communicating with people both internally and externally. I also have a methodical approach at identifying and resolving problems with a high level of patience. I’d like to obtain a position where I can apply my great expertise as well as office and operational practices to facilitate my career growth.

HIGHLIGHTS

High level of integrity

Self-motivated, detail-oriented & dependable

Strong teamwork, goal-oriented and collaboration abilities

Creative thinking & problem solving

Approach tasks with focus, initiative and diligence

Verbal and written communication skills

Exceptional Data Entry

Software

Proficient in Microsoft Word, Excel, & PowerPoint

FREELANCE

Milner Carrier Services, LLC Hampton, GA May 2021 - May 2022

OTR Dispatcher

Responsible for contacting Brokers to book loads and negotiate pricing

Organized files, maintained driver logs, prepared documents, generated freight bills, submitted invoices and answered phone calls

Monitored and performed quality checks on transportation regulations and ensured licenses and permits were kept up to date to ensure company compliance

Process IFTA and completed carrier packets

OCCUPATIONS

Robert A. Deyton Detention Facility Lovejoy, GA June 2023 - Present

Correction Security

Oversee and perform searches of buildings, dormitories, and cellblocks for contraband and performs searches of offenders

Enforces rules and regulations governing facility security, inmate conduct, and inmate accountability.

Conduct accurate headcounts, coordinate and monitor inmate movement and provide emergency response when necessary

Oversee and unlock doors from the control room

Prepare reports and maintain daily logs documenting incidents, unusual or illegal inmate behavior

American Expediting College Park, GA Dec. 2022 - 2023

Courier Dispatcher

Data Entry of service requests via email, generate quotes and verify shipping documents

Performing as a CSR dispatching jobs according to customers requests, specifications and needs

Managed activities throughout the order fulfillment to make sure deadlines are met: such as reporting wait time to customers, retrieving pictures and documenting issues

Handle charges, expenses, and documents to close out orders for payment

Chatcomm Sandy Springs, GA Feb. 2016 – Nov. 2022

E911 Dispatcher

Responsible for responding to 911 emergency and non-emergency calls via dispatch system

Determined the nature and location of the emergency, dispatched police, fire, & ambulance as necessary

Maintained and monitored the status and locations of each responder

Fast-paced data entry of information into the database and logging info onto excel spreadsheets

Provided medical emergency guidance until paramedics arrive

EDUCATION

C.H. Yoe High School Cameron, TX

Diploma Received

ESS College of Business Dallas, TX

Degree Received: Associate of Applied Science/Administrative Assistant

CERTIFICATIONS

Certified Emergency & Fire Dispatcher

Certified Correctional Officer, GCIC & NCIC

Certified CPR

Contact this candidate