IGOR GOLDSTEIN
Scrum Master, CSM, Agile SAFe *.* Practitioner
763-***-**** *********@*****.***
https://www.linkedin.com/in/igor-goldstein-04513b6/ Minneapolis, MN EXPERIENCE HISTORY
Workday Implementation Scrum Master
TEKsystems Inc Client - FannieMae
03/2024 - 08/2024 Washington, DC
Managed a WD Payroll Functional Development and HCM Custom and Delivered Reports team, ensuring milestones were met under budget by 15% due to meticulous analysis, design and UAT testing process. Drove Workday Payroll functional configuration and HCM Custom reports for Payroll, Absence, Advance Compensation,Talent, Benefits and Recruiting components full cycle development project teams through Discovery, Design, Configure and E2E Testing of Workday Implementation. Facilitate working sessions with WD Data Team on Payroll Data uploads and Data Validation process to provide “Production” data vs "Scrambled" data for E2E testing.
Created strong partnership with business functional SME and Analytics team to drive HCM Reports Historical data requirements for Prism Data configuration and facilitate ongoing working sessions between HCM Reports development to Prism Analytics.
Built detail Kanban workflow ensuring detail analysis, design documentation and test case scenarios on features, user stories and subtask level to mitigate risks for WD Payroll scope estimation increase in project turnover rate by 13%. Monitored team' capacity commitments vs. incremental delivery milestones and presented weekly and Sprint (3 weeks) deliverables progress to Sr. Leadership, stakeholders and PMO, demonstrating tangible benefits of Agile Kanban workflow investments with an average ROI increase of 18%.
SAP CRM Implementation Scrum Master
Accenture Client Exelon Energy
04/2022 - 12/2023 Remote
Oversee project scope analysis and developed Project Plan for "Soft Credit Check
"State Subsidies for low-income customers within Exelon Energy's 4 states operations and across all Exelon PHI operating companies serving 9 million users. Oversaw a cross-functional team of 24 professionals to deliver complex SAP CRM and SAP FICO modules custom development and integration with 3rd Party Credit Score verification company and DocuSign.
Drove Backlog design and refinement and development risks assessment for CSRs to initiate application process for low-income customers and send to OHEP underwriting analytics system using Azure DevOps.
Facilitate clear and effective communication among SAP CRM, SAP S/4HANA® Cloud automating workflows and ability to address Energy Utilities legislative changes and safeguard ongoing regulatory compliance. Through SOS "Scrum Of Scrums" track multiple dependencies, Blocks and " Bottlenecks"on Project and Program levels with MDM S4/ HANA team, Experian Credit Score Data team, SAP S/4HANA migration cockpit using staging tables for the migration objects that are relevant for "Soft Credit Check" data workflow for moves initiated via Web UX / Mobile iOS and Android Platforms. Drove Backlog design based on Design requirements working sessions for migrating data from SAP S/4HANA system through SAP Data Intelligence Cloud and provide integration with 3rd Party Vendor (Experian Credit Score) and DocuSign Digital signature data.
Accelerated project completion times by 17 % by empower multiple teams to improve transparency with AWS Cloud Multi tenant management are on point using Docker and Kubernetes distributed landscapes. SUMMARY
Accomplished, hands-on Agile Delivery Lead/Scrum
Master with 10 years’ experience in Agile Program/ Project Portfolio management leading large scale
complex assignments for F200 Financial, Wealth
Management and Healthcare,Life Science domains
leaders.
Experience in Agile coaching and project management, expert in Agile SAFe 5.0 practices and team leadership. My key achievements include reducing project costs by 23% on a global Workday implementation for 650,000 employees and accelerating project completion times by 17% by implementing Agile DevOps methodologies.
Seeking a Scrum Master position where I bring my Agile coaching and project management skills to support your mission of driving innovation and efficiency.
With a proven track record of managing multiple self- sufficient, cross-functional and sustainable onshore/ offshore teams using Agile and Hybrid frameworks,
change management and KPI matrix
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EXPERIENCE HISTORY
Workday Implementation Scrum Master
Accenture Global Workday Implementation
05/2020 - 03/2022 Europe
As an Implementation Project Manager for internal Global Workday Implementation for 650,000 employees worldwide with operations in seventy- nine countries.
Leveraged Waterfall / Agile SAFe Best Practices and Agile DevOps frameworks to reduce associated costs by 23% by working with three onshore / offshore implementation Scrum teams and foster MDM, Integration and Security teams collaboration.
Drove Functional Design and Gap analysis by conducting walkthrough sessions for Payroll, Advance Compensation and Talent suite modules. Facilitate configuration for Payroll deductions and conducted 'Pain Points' analysis in current Payroll /Time Tracking and Talent Core, Skills and Succession functionality with respect to different Accenture US, Europe, and Asia divisions. Gather functionality requirements for Payroll Absence, Time Tracking, PTO accruals validation rules, and integration with Payroll modules. Facilitated working sessions with the Functional team to configure several types of Organizations like Supervisory and Matrix Organizations, their hierarchies, Cost Centers, and Job Family.
Worked closely with the integration team on Workday EIB integration, core connectors, Workday studio connectors to build complex XSLT, XML, and REST APIs.
Managed Development and UAT testing dependencies to reduce delivery timeline by 18% by including Integration, MDM and Security dedicated team members to daily "Stand Ups" and workshops.
Improved deployment speed and Post Go Life defects triage and prioritization by 17% though ServiceNow CIO global teams and using Agile DevSecOps framework.
Sr. Scrum Master/Agile Transformation Coach
Accenture Client - Empower Financial Wealth Management 11/2019 - 04/2020 Denver, CO
Empower Financial is a 401K Portfolio Management Investment Company providing Wealth Management Core SaaS Platform for 71,000 Organizations. As part of Empower PMO Implementation Project Managers/Scrum Masters team orchestrated and led Empower Financial Wealth Management 401K Management platform custom integration to F100 Global electronic device manufacturing company, impacting 17,500+ end-users.
Identify and monitor implementation Scrum Teams Sprint's deliverables, cross - functional dependencies, project risks, work with Functional Leads for Empower client "LSEG Workspace "end user personal ecosystem of insights, news, and cutting-edge analytics.
Managed 2 cross-functional Scrum teams between Client US based Onshore Data warehouse and Accenture Offshore UX Development teams to build Data Lakes using multiple data sources for LSEG Workspace analytics and to follow applicable Federal Compliance and SEC regulations. Partner with Empower Wealth PMO and business stakeholder to focus on clarifying Epics, Features Backlog portfolio, align project delivery Milestones with PI Planning priorities and Scrum Team's cross- functional dependencies on User Stories and Subtasks level.
Improved client project outcomes by 17 % by facilitating PI Planning and enforcing Agile SAFe 5.0 practices and enhancing cross-functional teams collaboration. SKILLS & TECHNOLOGIES
Agile Methods for Distributed Agile
Development
Agile Scalable Methodology and SAFe 5.0 Best
Practices Coaching
Agile DevOps Framework
HCM Workday Cloud Functional Configuration
& HCM Reports
Oracle Hyperion EPM Planning ODI & SAP FICO
integration
Wealth Management Core Platform
enhancement and custom integration
SaaS Wallet HSA (Health Credit Account) credit
cards custom integration
SAP CRM "Soft Credit Card" custom integration
with Experian and DocuSign
Backlog Management and Prioritization
SalesForce Custom Integration with EHR
(Electronic Health Records)
MDM HIIPA and FDA Data Governance and
Compliance
Snowflake Cloud Architecture
Technical Leadership
Healthcare Payers EDI businesses
transformation & Analytics
Budgeting & Resource Planning
Business Analysis & Requirements Gathering
Strategic Planning & Scope Assessment
Stakeholders Management
Risk Assessment and Contingency Planning
Stakeholders Management
Cross-Functional Team Leadership
Delivery Gaps Workflow Process Improvement
Waterfall to Agile Transformation Leadership
Azure DevOps Scrum Master
Backlog Management and Prioritization
JIRA Confluence
Project Management Body of Knowledge
(PMBoK)
PI Planning & Dependency Management
“ServiceNow” Project Portfolio Management
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EXPERIENCE HISTORY
Big Pharma Data Consolidation Project Manager/ Scrum Master Accenture Client CIGNA Pharma
03/2019 - 10/2019 Bloomfield CT
Cigna Pharma Data Integration with ESI (Express Scripts Inc) per CIGNA Pharma ESI Acquisition.
As Project Manager, oversee architectural design and development for CIGNA Rx Oracle and ESI Teradata various sources and get real-time data for clinical insights on patient data to optimize drug discovery Data Rollout and Data Lakes design.
Facilitate analysis working sessions with CIGNA Oracle Cloud Infrastructure (OCI) to evaluate combined cloud services from multiple clouds to optimize functionality and performance.
Coordinate PoC (Proof of Concept) build process for Data Lake Consolidation Architecture and Delivery Road Map milestones.
Developed consolidated summary report for evaluation for Oracle’s OCI's Real Application Clusters (RAC) data consolidation and analytics for custom virtualization from multiple databases sources.
Led Scrum teams across 3 international locations to onboard, coach and coordinate Onshore/ Offshore 2 Oracle & Teradata development teams
(consultants) and GIGNA's integration team toward Agile process iterations to improved Kanban Workflow process to make teams more cross-functional and sustainable.
Based on Oracle Exadata Cloud architectural business requirements leveraging Rally partner with Product Owner. Architects to build Epics, Features and Users stories backlog for OCI services to modernize databases and applications with Amazon Web Services (AWS) production platform to be properly configured and maintained, resulting in 19% improvement in system reliability and uptime. Estimate Scrum Team's capacity vs PI Planning delivery over-commitment. Achieved a 23 % reduction in project timelines by identifying multiple risks, proposed mitigation strategy and areas for improvement for ongoing dependencies with security and integration teams.
Scrum Master
Optum Bank (United Health Group)
12/2017 - 02/2019 Eden Prairie, MN
Project involved Optum Bank Wallet HSA and FSA credit and debit cards CORE SaaS transactions platform client's fulfillment custom integration and managed budget of 2.6 million in IT Bill between three technical implementation projects. As a Scrum Master, served and coached for 4 Scrum teams Back End Data Warehousing and Analytics, Web Digital Team and 2 Mobile Development teams
(Android and iOS) and Increased team collaboration by 19% by implementing Agile ceremonies consistently.
Facilitating Agile iteration for Sprint planning, backlog refinement and daily stand ups, PI Planning leveraging SAFe 5.0 framework from Portfolio Program and Project level.
Partner with Product Owner and functional SME to identify cross-functional dependencies, Blocks, 'Bottlenecks' and track them on Sprint and Program level to made change requests based on ongoing required scope and configuration changes.
Provide by-weekly status reports on Sprints deliverables and teams velocity. Identify dependencies and risks and mitigation strategies to meet project deliverables milestones.
Coordinated deployment of 3+ projects per quarter, supporting over 400,000 + end-users.
CERTIFICATIONS
Scrum Master Certified
Scrum Alliance
2016 - Present Minneapolis, MN
SAFe 5.0 (Scalable Agile Practitioner)
Certification
Accenture University
11/2022 - 11/2022 Minneapolis
SAFe 5.0 (Scalable Agile Practitioner) Certified
Accenture University
Accenture PM Delivery Excellence
Framework Certified
Accenture University
09/2023 - 12/2023 Minneapolis
Master's degree
St Petersburg Transportation
Engineering University
St. Petersburg
GPA
3.6 4.0
Major: Mechanical Engineering and Computer
Science
St. Petersburg
MBA 2 Years Competed
University of Dt Thomas
St. Paul, Minnesota
GPA
3.5 4.0
Master in International Marketing / Supply Change
Management
Continues Learning:
UDEMY
03/2022 - Present Virtual
Committed to personal and professional growth,
regularly attending workshops and seminars on AWS
Cloud Certification, ServiceNow HRSD, ServiceNow
ISTM Master Class, Performance Analytics and
ServiceNow Generative AI
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EXPERIENCE HISTORY
Salesforce Implementation with EHR Project Manager/ Scrum Master
CONCENTRA HELTHCARE Inc
06/2016 - 11/2017 Minneapolis, MN
CONCENTRA HEALTHCARE Inc. is the largest Worker Compensation Healthcare system with 260 Clinics nationwide in 24 states offers a wide variety of pre- employment and Work Comp Injuries related services through its operating clinics and subsidiaries.
Enhanced Salesforce implementation, increasing application efficiency by {23%}, by coordinating with architects and functional leads. Facilitate working sessions with Clinic's stakeholders and database admins to provide assessment of Current and Future Clinical EPR and EHR data workflow. Drove working sessions with MuleSoft integration team for extracting data from External Systems to display in Salesforce.com application. Led bi-weekly Agile team sprint planning and proactively identified software development process improvements to build SOQL, SOSL queries and large volume back end data manipulations.
Ensured Scrum teams backlog grooming (prioritization & estimation) and established Sprint Planning using JIRA and Confluence. Collaborate with Salesforce Architects, Clinic's Stakeholders and functional leads to evaluated the process for apps to be downloaded from AppExchange and development for integrating them with EPR (Electronic Patient Records) and EHR
(Electronic Health Records) Clinic's databases.
Improved EHR data synchronization, reducing manual data entry costs by
$200,000 annually.
Scrum Master/ Business Analyst
Miracle Software Systems
01/2015 - 05/2016 Minneapolis, MN
Miracle Software Systems, Inc. is a Healthcare Digital Transformation integration firm providing services to help Healthcare Payers businesses transformation Focused on B2B/B2C EDI optimization and Analytics Technologies, Electronic Health Record (EHR) and Coding ICD10, Personal Health Record (PHR) This implementation HL7 guidance for sending and receiving standards-based electronic attachments, and EDI Optimization Initiatives. Client: Large Healthcare Payer, Tennessee State
As a Project Manager drove Healthcare Insurance Payer B2B EDI Medical Billing process with middle-ware interfaces, integration with Electronic Health Record
(EHR) and Claims Management Services.
Drove business requirements working sessions and mock-up design for monitoring incoming and outgoing EDI claim files (XML/Ansi) via EDI Gateway, healthcare claims without prior authorizations/recertification’s, referrals). Co-Led quarterly Program Increment Planning meetings to align project's Road Map priorities, dependencies, and deliverables.
Onboarded and Coordinated across-functional teams of 24 Developers and 6 testers into 3 Scrum Onshore / Offshore Scrum Teams. Led Workshops (Story Mapping), facilitated Sprint Plannings, Daily Stand-ups, Backlog Refinements, Demo sessions & “Lesson Learn “Retrospectives. Drove architectural design working sessions with Salesforce MDM and integration team related to EHR (Electronic Health Records) data integrity and HIIPA Data Governance and Compliance.
Managed 3 + high-priority projects simultaneously, overseeing a total budget of
$1.8 Million.
Achieved 23 % reduction in project turnaround time by implementing Agile methodologies by initiating JIRA-based Sprint workflows. www.enhancv.com Powered by
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EXPERIENCE HISTORY
Project Manager/Client Partner
Harbinger Consulting Group
2011 - 2014 Han Lake, MN
HCG specializes in Oracle Hyperion/ EPM and OBIEE BI solutions integration consulting with Essbase/ SAP FICO modules and provide hypercare managed services support for post Go Life within Midwest Market. Partner with Client’s Controllers /ERP/EPM IT Management and PMO on existing Hyperion EPM (Enterprise Performance Management) Planning initiatives version 11.1.2.1 or above / Essbase and integration with SAP FICO module to identify Implementation /Upgrade scope and Delivery Road map. Drove initial Hyperion Planning Business Case analysis sessions and requirements to align with overall strategy and business needs. Optimized delivery, resulting in a 23% increase in client satisfaction scores Aligned project milestones deadlines by coordinating HCG shore /offshore teams to Hypercare Tech Support team to manage initial triage and defects prioritization for MDM Essbase Data team.
Provide by-weekly consultant’s utilization forecast to meet client's budgets, and projections analysis to Client’s PMO and Sr. Leadership to identify the risks and mitigation strategy.
Achieved 87% project completion rate by implementing streamlined processes for resource allocation for Twin Cities Cardio Medical Device Manufacturing company.
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