Customer Service, Courier management.
Resume:
REUBEN ZIORKLUI
P.O. Box OS ****, OSU - ACCRA
*********@*****.***
PROFILE
A success-oriented, self-motivated and determined individual with learning agility and effective personal communication skills who is looking to secure a promising position that offers both a challenge and a good opportunity for growth
EDUCATION AND TRAINING
HND. PURCHASING & SUPPLY – PROCUREMENT August 2014 - May 2017 ACCRA TECHNICAL UNIVERSITY Accra, Ghana
IPMC COLLEGE OF TECHNOLOGY Feb 2013- August 2013
PROFESSIONAL CERTIFICATE (DATABASE TECHNOLOGY) Accra, Ghana WEST AFRICAN CERTIFICATE EXAMS (GENERAL ART elective) Oct 2007 - August 2011 PRESBYTERIAN SENIOR HIGH SCHOOL Begoro, Ghana
WORK EXPERIENCE
PG Delivery Experience Lead Jumia Ghana Jan. 2023 – Mar.2024 Accra, Ghana
Duties:
Ø Manage and train new DAs (dispatchers/riders)
Ø Examine feedback from customers regarding DA professionalism Ø Responding to customer feedback after delivery
Ø Document productivity
Head of Dispatch Jumia Food Ghana June 2021 - Dec. 2022 Accra, Ghana
Duties:
Ø Manage and train new employees(dispatchers)
Ø Maintain effective daily schedule routine for dispatchers Ø Delegate and coordinate daily task and workload
Ø Document productivity
Ø Oversee traffic through and FRO for timely dispatch Ø Monitor overall daily dispatching activities
Ø Processing of salaries
Operations, Traffic Manager Jumia Food Ghana Sep. 2019 - June 2021 Accra, Ghana
Duties:
Ø Manage all riders for dispatching for delivery
Ø Maintain effective daily schedule routine for riders to follow Ø Keep track of customer locations for timely delivery Ø Allocating the right number of riders at every hub Ø Allocate and assign areas for vendor expansion
Ø Oversee traffic through and FRO for timely dispatch Ø Liaises with logistics and finance for track of deliveries Customer Service Agent Jumia Food Ghana Aug. 2018 – Sep. 2019 Accra, Ghana
Duties:
Ø Placing manual orders with the restaurants.
Ø Confirmation of availability of products.
Ø Relaying customer requests to restaurants.
Ø Actively monitoring live order process.
Ø Coordinating with restaurants for quick preparation time. Ø Coordinating with the dispatch team for rapid delivery. Ø Assisting customers in using the site and placing orders. Ø Responding to customer enquiries via email, phone and chat. Ø Responding to customer feedback after sale.
Ø Following up on orders and relaying to customer on issues with orders placed. Project Assistant (National Service) Ghana Investment Fund for Electronic Communication Aug. 2017- Aug. 2018 Accra, Ghana
Duties:
Ø Helped in receiving and checking of stock.
Ø Procurement of stationery products.
Ø Assisted in tender opening process.
Ø Answering incoming emergency calls.
Ø Determine the caller’s needs.
Ø Routing emergency to appropriate agency.
Customer Service, Coding and Stocking Dpt. (Internship) Kingdom Books & Stationery Limited July 2016-Sept. 2016
Duties:
Ø Assisting customers with their purchase.
Ø Marketing of products.
Ø Coding of products.
Ø Receiving and checking of stock.
Ø Updating price list of products.
SUMMARY OF SKILLS
Ø Adept at Microsoft Office (Word, Excel & PowerPoint) Ø High level of communication, interpersonal and presentation skills- listening, negotiation and training. Ø Flexible and resilient team leader and player.
Ø Proactive with good problem-solving skills.
Ø Excellent administrative skills.
Ø Marked ability to observe, learn, and apply.
INTERESTS
Reading Playing Lawn Tennis Listening to Music Learning New Things REFERENCES ARE AVAILABLE UPON REQUEST
Contact this candidate