Auto Glass Customer Service
Resume:
Stephen J. Yarbrough
*****************@*****.***
Objective:
I am interested in acquiring a new technical skill that will launch me into a life-long career. I look forward to becoming part of a team within a company that will offer long term stability and with which I can maximize and expand upon my knowledge, skills and abilities.
Experience:
Auto Glass Technician
2018 Safe Seal Auto Glass, Frisco, TX
• Answering calls and setting appointments according to customer schedule.
• Using selling techniques to close the sale.
• Greet customers upon arrival and perform inspection of auto glass to determine repair needs.
• Execute repair on chipped or cracked auto windshield.
• Perform insurance process and procedures through communication with insurance companies
• Ability to use the necessary software to determine the correct glass with necessary sensors to ensure the customer has a great experience.
• Providing excellent customer service and ensuring all their expectations have been exceeded.
Assistant Manager
2013 Just Brakes, Dallas, TX
• Oversaw all office and garage operations.
• Personally greeted clients and generated sales through proficient knowledge of brake systems and parts according to each client’s individual need.
• Tasked with opening and closing store each day.
• Generated daily profit and loss statements, invoices and managed employee labor.
• Handled scheduling of all personnel.
• Managed parts to ensure total cost was less than 20% of total store output.
• Test drove client vehicles after repairs were finished to ensure quality product and service.
• Invoiced in-house parts once a month and generated a report to send into the corporate office.
• Traveled to different store locations within the DFW market according to company need.
Assistant Store Manager
2012 Quick N Clean Carwash, Plano, TX
• Managed daily operations and profitability of a full-service car care center.
• Oversaw car wash and State Inspection site and staff.
• Personally greeted clients and was readily available to answer all questions, comments and concerns, and took personal care of all customers’ needs and relations.
• Drove business by monitoring daily and monthly sales transactions and focusing on the customer experience.
• Monitored vehicle flow to all car wash areas and maintained optimal quality standards throughout the facility.
• Assisted in establishing a reliable and energetic team; hired and trained quality staff members and generated a positive morale by establishing and motivating sales goals.
• Handled scheduling for all personnel.
• Extensive knowledge of all car care equipment to include troubleshooting of tunnel machinery and maintenance.
• Responsible for the physical appearance of the site including the daily cleaning of the grounds and all equipment.
• Monitored usage of all car care chemicals to maintain an accurate inventory of all necessary products. Placed required purchase orders and generated a monthly Vending Report.
• Oversaw all cash handling and ensure registers balanced out at closing by generating daily general sales reports.
• Made nightly cash deposit of all income generated from daily sales.
• Generated weekly Manager Reports.
• Proficient use of Site Watch Terminal Controller and Site Watch 2012 DRB systems.
Assistant Manager
2012 First Class Detailing/Quick N Clean Carwash, Plano, TX
• Welcomed and greeted clients.
• Delegated work and evenly distributed responsibilities amongst all employees on shift.
• Performed quality control which included checking over finished product and correcting any mistakes previously made.
• Constructed weekly schedules for employees.
• Extensive automotive detailing experience and knowledge including headlight restoration, clay bar, shampooing, buffing, waxing and Super, Complete and Showroom details.
Autosplash, Frisco, TX
2011-2012 Service Advisor
• Informed and advised clients of company products.
• Sold best products and services to fit customer needs and ensure satisfaction.
• Cash handling and deposits
Auto Glass Technician
• Greeted car wash customers and assisted performed inspection of auto glass to determine repair needs.
• Executed repair on chipped or cracked auto windshield.
• Performed insurance process and procedures through communication with insurance companies
Pit Man
• Assisted in client vehicle oil changes.
• Extensive experience and knowledge performing automotive break flushes, transmission flushes and differentials
Marketing Manager
2008-2011 Yarbrough’s Tax & Consulting Firm, Los Angeles, CA
• Organized, planned and executed company marketing strategies.
• Planned, prepared and distributed advertising and promotional material to increase sales of services by working to reach clients and the surrounding community.
• Compiled lists describing service offerings based on firm objectives and customer satisfaction.
• Maintained client database and contact information for all communication purposes.
• Generated monthly company emails and newsletters to stay connected with clients and generate business year-round.
Sales Associate
2007-2008 Calvin Klein
• Provided service and sales support to all customers.
• Implemented store goals and objectives by driving sales and corporate visibility.
• Merchandised products to ensure optimum presentation on sales floor and maintained brand visual standards with the use of tools provided by corporate management.
• Assisted in the advertisement of in-store sales events and company promotions.
Education:
2010, John Wesley Barber College, Long Beach, CA
1500 hours/Certified
2003, West Los Angeles College, Los Angeles, CA
Major: Business
2002, Culver City High School, Los Angeles, CA
High School Diploma
References are available upon request.
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