Customer Service Representative

RICHARD S. LEGON

Las Vegas, NV ~ 702-***-**** ~ *********@*****.***

PROFESSIONAL SUMMARY

Solutions and results professional with over 20 years of experience; a self-starter that delivers with results. A professional that enjoys challenges in diverse settings – Administration, Education, Management, Sales, and Training. Outstanding communication skills in working with diverse groups, with organizational abilities to concurrently manage professionals and students. Proficient in MAC/PC environments, Microsoft Office Suite, Google G-Suite, and Online Databases and Gradebooks. PROFESSIONAL EXPERIENCE

Leave Replacement Teacher / Substitute Teacher, THE ADELSON SCHOOL, Las Vegas, NV 2016 – Present

● Created, designed, implemented and evaluated lessons and assessments for students.

● 100% Passing Grades for all students for the classes I personally taught.

● Excelled at using the online gradebook and bulletin board as a way to communicate with students and parents.

● As a key teacher fill-in, I was able to cover for my peers which in turn helped provide consistency in the classroom and better overall grades for the students.

Driver, LYFT / UBER, Las Vegas, NV 2018 – Present

● Outgoing and customer-oriented Driver with a proven track record of success in transporting passengers to and from their desired destinations, calculating the right fare, and performing various clerical tasks.

● Maintained a 5.0 on Lyft and a 4.98 on Uber Customer Rating since 2018. Senior Department Sales Manager. / Sales Associate, SAM ASH MUSIC STORES, Las Vegas, NV 2012 – 2016

● Responsible for the merchandising and operation of the sheet music, band and orchestral instrument department.

● Key-holding manager responsible for store opening and closing procedures, as well as nightly cash deposits.

● Provide knowledgeable and friendly service for customers.

● Generating sales leads through in-state and out-of-state warm markets.

● Educate parents and students about the best care they can give to their instruments.

● #1 in Sales Commissions for the Las Vegas store for December 2015. Office Assistant / TOEFL Administrator, ELS LANGUAGE CENTERS, Teaneck, NJ, and Las Vegas, NV 2011 – 2012

● Served as a first point of contact, fielding & routing telephone calls, greeting visitors, & responding to customer & vendor inquiries.

● Performed wide-ranging office functions such as updating & managing calendars, composing correspondence, maintaining the center’s company database, & general office computer work.

● Administered and managed TOEFL iBT tests at the ELS Language Centers in both Teaneck, NJ, and Las Vegas, NV. Supervised a team of up to 3 proctors. Verified identification documents and ensured all test candidates are in compliance with TOEFL test rules and reported problems to the TOEFL headquarters. Co-Managing Member, DRAGON RIDER PRODUCTIONS, LLC, Passaic, NJ 2001 – 2018

● Assist in creating and managing the business model of an independent film production company.

● Research office space, conduct meetings with business associates & manage general office activities to ensure operational efficiencies.

● Associate Producer for the Screenplay, Ride with the Dragons, which was featured in the 2002 Independent Feature Project

(IFP) Market.

● First Assistant Director for the short The Last Days of Frank Whyte (2005). Administrative Assistant / Musician, TZB MUSIC, Inc., Sleepy Hollow, NY 1997 – 2012

● Assist the business owner of a growing music performance company in managing music contracts, organizing performances, and liaising with contract musicians.

● Coordinate employee recruitment by drafting & posting online advertisements plus reviewing applications.

● Coordinate on-site performances of up to 6 music ensembles. EARLY CAREER EXPERIENCE

English Teacher, ELS LANGUAGE CENTERS, Teaneck, NJ / Las Vegas, NV 2011 – 2012 Marching Band Drill and Music Technician, FORT LEE HIGH SCHOOL, Fort Lee, NJ 2007 – 2012 Substitute Teacher, BERGEN ARTS AND SCIENCE CHARTER SCHOOL, Garfield, NJ 2009 – 2011 Substitute Teacher, FORT LEE PUBLIC SCHOOLS, Fort Lee, NJ 2008 – 2011 Leave Replacement Teacher: Elem. Music, FORT LEE SCHOOL #1 & 2, Fort Lee, NJ 2009 – 2010 Leave Replacement Teacher: HS Social Studies, W. MILFORD TWP HS, West Milford, NJ 2009 Middle School Social Studies Teacher, LITTLE FALLS SCHOOL #1, Little Falls, NJ 2007 – 2008 Leave Replacement Teacher: HS Social Studies, BERGENFIELD HS, Bergenfield, NJ 2006 – 2007 EDUCATION

MONTCLAIR STATE UNIVERSITY, Upper Montclair, NJ

Master of Arts in Teaching, Concentration in Social Studies Education JAMES MADISON UNIVERSITY, Harrisonburg, VA

Bachelor of Arts in History, Minor in Music

SLEEPY HOLLOW HIGH SCHOOL, Sleepy Hollow, NY

Regents Diploma with Honors

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