Entry Level Information Technology

Tanesha Alexander

Entry level Information Technology Specialist

EDUCATION

American Intercontinental University, Schaumburg, Il — Information Systems Technology

AA Bachelors Pending

Novermber 2021 - Present

Microsoft Office, Windows, Excel and Outlook, Python, Java. Team leadership, databases, mobile technology, network hardware installation and management, security permissions and cyber crime. BIOS upgrades, effective communication, comptia+, installation of hardware and software with auditing of internal network from connection.

EXPERIENCE

Speedway, North Chicago, Il — CSR

June 2022 - PRESENT

Face to face customer interactions, customer retention, problem resolution, daily store maintenance, cash handling, daily store transactions- money orders, fuel transactions and Speedy rewards loyalty program

Thorntons, Waukegan, Il — CSR

June 2021 -June 2022

Shift lead, responsible for all shifts inventory control, category counts, overall safety and customer service. Provided coaching and led team throughout the shifts, from prioritizing tasks and supporting other team members. Cash handling, daily store maintenance, proper store procedures from money orders to daily lottery counts. Made updates to other employees of internal and external communications.

WW Grainger, Lincolnshire, Il — CSR

May 2013 - June 2016

High inbound calls, assisted will call order management, provided delivery statuses, order entry, accurate description of additions or updates made to order. Provided product specifications on available items, or troubleshooted requested items needed. Warm transfers applied credits and pricing discrepancies when needed.

2801 W. Gradnville apt. 126

Waukegan, Il 60085

202-***-****

*******************@*****.***

SKILLS

Active directory Management

Troubleshooting network controls, and capabilities

Network access capabilities and requirements.

Provide guidance of accessing network software and utilizing internal network software

Python, Linux and Mac Os

AWARDS

Graduate of 3.4 GPA

LANGUAGES

English

Contact this candidate