Customer Service Security Officer

Bryant L. Brooks

Email: **************@*****.***

Cell Phone: 339-***-****

SUMMARY

Service-driven manager with 15 plus years of professional experience upholding excellent customer service standards. Organized and diligent with excellent written, oral and interpersonal communication skills. Successful in building and motivating teams.

SKILLS

Provided excellent customer service skills

Successfully worked under pressure while keeping a positive attitude

Managed company inventory accurately

Provided training of officers from diverse multicultural backgrounds

Successfully supervised security staff of six

Provided campus training and tours

Policed dorms and addressed noise complaints

Communicated with property as emergency contact liaison

Successfully to planned strategically

Used Microsoft Word and Outlook proficiently

EXPERIENCE

Allied Universal Security- UNC Chapel Hill Campus/Amazon, Garner NC

Security Supervisor, 02/2019-06/2020

Patrolled facility daily, hourly and third shift

Provided security access to employees entering and exiting facility

Monitored CCTV daily and wrote incident reports

Johnson Lexus of Raleigh, Raleigh NC

Delivery Technology Specialist, 11/2018-01/2019

Deliver an average of 5 newly purchased vehicles per day to customers across all countries in North Carolina

Assist sales consultants in highlighting and demonstrating featured of vehicles on sales lot

Educate customers on features such as: Bluetooth, Navigation systems and safety of all models and their benefits

Allied Universal Security: First Citizens Bank, Corporate Building, Garner NC

Security Officer, 02/2018-11/2018

Patrolled facility daily, hourly and third shift

Provided security access to employees entering and exiting facility

Monitored CCTV daily and wrote incident reports

Trained officers on monitoring CCTV and reporting

Lexus of Watertown, Watertown, MA

Assistant Asset Manager, 03/2013-12/2017

Managed inventory and stock control for lot of 225 preowned vehicles

Ensured lot was updated and never unstocked

Provided excellent delivery and demonstration of vehicle features to customers

Delivered vehicles to homes and businesses in New England

Maintained vehicles in preowned department and ensured they were in excellent working condition

Boston Park Plaza Hotel & Towers, Boston, MA

Stewarding Supervisor, 2011-2013

Developed a strong service oriented professional banquet team of 13 people through training and feedback

Supervised daily operations of banquet area to ensure proper procedures and optimal level of service, quality and hospitality

Determined work procedures, prepared work schedules, expedited workflow

Assigned duties and examined work for exactness, neatness and conformance to policies and procedures

Attended meetings and banquet sales manager and marketing manager

Responsible for three kitchens and three dish rooms

Planned and confirmed all specific requirements and expectations concerning events

Planned strategically

Security Officer 2006-2011

Assisted guest and employees

Responded to alarms and panel control

Lost and found, prevention and recovery

Lawson’s Barber and Beauty Salon, Boston MA

Assistant Manager/Barber and Stylist, 1988-2012

Managed five employees effectively

Efficiently handled scheduling, trainings, and other staff concerns

Maintained an adequate stock of inventory and proficient ordering and receiving of salon retail

Maximized the sales of professional hair care products through product knowledge and promotions

Interviewed and evaluated styles, assists and receptionists

Mentored and trained new assistants

As a licensed barber, skillfully completed all aspects of barbering and hairstyling for men, women and children

EDUCATION

Lee Institute of Real Estate, Newton, MA Certificate: Sales and Practices, 2004

Mass. School of Barbering and Men’s Hairstyling, Quincy MA 1989-1990

Dorchester High School, Boston MA Graduated: High School Diploma, 1980

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