Customer Service Data Entry

Jacob Utley

***********@*****.*** 313-***-**** Taylor, MI

SUMMARY

Detail-oriented professional with 4 years of experience in customer-facing and operational roles, seeking a Data Entry position. Skilled in accurate transaction handling, supervision, and process execution from roles at Rams Horn and St Vincent de Paul Society. Proven ability to manage and deliver tasks efficiently, ensuring data integrity. WORK EXPERIENCE

Walmart Woodhaven, MI

Digital Personal Shopper Dec 2022 - Feb 2023

• Accurately assembled customer orders from the online platform, ensuring order completeness and correctness before delivery.

• Provided exceptional customer service by promptly delivering orders to client vehicles, maintaining a high standard of customer satisfaction.

Randstad New Boston, MI

Machine Operator Oct 2021 - Dec 2021

• Assembled automotive gas tanks with precision, ensuring product integrity and adherence to safety protocols.

• Maintained consistent operational efficiency by effectively managing machine setup and component placement. Rams Horn Dearborn Heights, MI

Manager Feb 2019 - Sep 2021

• Oversaw daily restaurant operations, including staff management, inventory control, customer service, and financial reporting, ensuring a high-quality dining experience at Rams Horn. Burger King Taylor, MI

Manager in Training Jun 2015 - Feb 2017

• Ensured operational efficiency by managing customer transactions and food preparation processes.

• Maintained store standards by overseeing daily activities, including drive-thru operations and dining area management.

St Vincent de Paul Society Lincoln Park, MI

Supervisor Nov 2016 - Dec 2016

• Managed daily operations, including supervising staff, opening and closing the facility, and maintaining a clean and organized work environment.

• Handled financial responsibilities such as processing and depositing daily earnings to the bank. EDUCATION

Post University

Bachelor of Arts, Psychology

Waterbury, CT

Cornerstone Christian Correspondence School

High School Diploma, Basic

Townsend, GA

2014

CERTIFICATIONS

Google AI Essentials, Google 2024

FAPC.PC1x: Accounting System Structure and Information Management, New York Institute of Finance

2024

WFH_01 Remote Work Revolution for Everyone, HarvardX 2024 SKILLS

Electronics • Computers • Cell Phones • Cash Handling • Listening • Communication • English • Phone Etiquette

• Data Entry • Computer Skills • Sales • Typing • Customer Service • Cash Handling • Cash Register • Supervising Experience • Live Chat • Time Management • Dishwashing • Cooking

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