Information Technology Front Desk

Mykhai Logan

Owings Mills, MD 443-***-**** ********@********.******.*** ***********@*****.*** https://www.linkedin.com/in/my-khai-logan-4a63902a2/ Education

Towson University Towson, Maryland

Information Technology, 2022-2026 Cumulative GPA: 3.131

● Dean’s List

Clubs/Organizations

● Bit Brothers

Objective

As a dedicated and enthusiastic IT student and professional with a strong foundation in programming, networking, and cybersecurity, I am seeking an internship or entry-level position to gain practical experience in the IT field. Eager to apply my technical skills and collaborate with experienced professionals, I aim to contribute to innovative projects while continuing to expand my knowledge and proficiency in information technology.

Work Experience

YMCA Towson, Maryland

Membership Service Associate August 2023 - present

● Handle day-to-day operations of the front desk (phone calls, membership communications, emails, memberships, registrations, deposits, etc.

● Accurately input membership and program registrations into Daxko and be able to process the associated dues and/or fees.

● Answer phones in a politely, professional manner, ensuring calls are routed to the appropriate departments and messages are accurate and given to the intended person.

● Complete shift close-outs accurately and make sure the deposit packet is complete.

● Process payments for membership and programs.

Relevant Courses

● Fundamentals Info Systems &

Tech

● Introduction to Cybersecurity ● Computers and Creativity

● Information and Tech for

Business

● Gen Computer Science ● Intro to Computer Science I

● Fundamentals of Web

Technologies

● Fundamentals of Networks ● Fundamentals of System Management

● Data and Info Management ● Systems Admin and

Maintenance

Skills

● Discrete Mathematics

● Java ● C++ ● JavaScript

● HTML/CSS ● macOS ● Windows

● Computer Hardware ● Troubleshooting ● Leadership

● Team Work ● Time management ● Analytical Thinking

Contact this candidate