Data Entry Service Manager
Resume:
Efren Sicairos
Squaw Valley, CA *****
**************@*****.***
Looking for a rewarding career within your establishment. Strive for outstanding customer experience, building lifelong customers. I am self motivated, have a competitive attitude. Together with my Great people, mechanical, and sales skills, are great asset to any company. Authorized to work in the US for any employer
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Volunteer Firefighter
Mountain Valley Co-Dunlap, CA
May 2021 to Present
Volunteer Firefighter, fight wild land fires, structure fires, vehicle retrievals, First aid. Water tender Water transfers to Cal fire engines.
Service Manager
Future Ford of Clovis-Clovis, CA
August 2017 to September 2018
Performed Fleet Service management for several local business entities including Fresno Sheriff, Fresno Pd, Granite Construction. Prepared estimates, parts allocation, inventory, history check, B.I.T inspections, dispatch work load to technicians, vehicle appraisals, pick up and delivered customers vehicles. Open and closed repair orders. Maintained track of vehicle repair processes and maintained customer informed. Sales Associate
Nissan/Hyundai of Selma-Selma, CA
November 2016 to August 2017
Customer rapport, assisted customer in finding proper vehicle suited for there needs, Data entry, Vehicle Appraisal
Automotive Service Operations Manager
D&R Automotive Tire and Repair-Fresno, CA
July 2009 to August 2016
Thru marketing grew business name, established and maintained social media business pages, data entry, vehicle diagnostic, general vehicle maintenance and repairs, parts allocation, repair estimates, parts ordering and inventory. Overseen two lube technicians Two Senior Technicians, looked up Wiring schematic, tire mounting and balance. Grew business by establishing service contracts to do vehicle maintenance and repairs to DGS and GSA government fleet vehicles. Service Consultant
Fresno Lexus-Fresno, CA
December 2005 to December 2008
Greet Customers, prepare estimate, vehicle rental agreements, vehicle appraisals. Service Consultant/Service Manager Trainee
Lithia Motors, Inc.-Fresno, CA
July 1998 to December 2005
Opened and Closed establishment to conduct business, Dispatching work load to technician, scheduled service appointment, vehicle appraisals, vehicle safety inspections, sold factory and dealer recommend maintenance items, sold extended warranty contracts, looked up labor time operation guides, ran vehicle history check, answered phones. Was on Ford Blue oval team Helped LITHIA FORD achieve Blue Oval Certification While also BEING AWARDED MAZDA USA PERFORMANCE CHAMPION AWARD 2001-2004 Ranked in the top 10 in 2005
Education
12 in Automotive Technology
Sanger High School - Sanger, CA
1993 to 1995
Skills
• Sales (10+ years)
• Customer retention (10+ years)
• Negotiation (10+ years)
• Data entry (10+ years)
• Vehicle maintenance (10+ years)
• Commercial vehicle (10+ years)
• Auto estimating (10+ years)
• Dispatching (5 years)
• Product demos (10+ years)
• Mechanic Experience (10+ years)
• Mechanical Knowledge (10+ years)
• Learning technology (5 years)
• Supervising experience (10+ years)
• Automotive diagnostics (10+ years)
• Management (10+ years)
• Automotive repair (10+ years)
• Dealership experience (10+ years)
• Auto service management (10+ years)
• Customer service (10+ years)
• Budgeting (10+ years)
• Marketing (10+ years)
• Direct sales (10+ years)
• CRM software (2 years)
• Service writing (10+ years)
• Automotive service (10+ years)
• Bilingual (10+ years)
• Schedule management (10+ years)
• Customer acquisition (10+ years)
• Account management (10+ years)
• Crew management (10+ years)
• Presentation skills (10+ years)
• Documentation review (10+ years)
• Salesforce (5 years)
• POS (10+ years)
• Prospecting (10+ years)
• Project management (2 years)
Certifications and Licenses
Forklift Certification
ASE Automobile Service Consultant Certification
Driver's License
Assessments
Work style: Reliability — Proficient
August 2023
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Inside sales — Proficient
March 2024
Understanding and responding appropriately in sales scenarios, and performing common sales calculations
Full results: Proficient
Automotive maintenance — Proficient
April 2024
Knowledge of vehicles, vehicle maintenance, and repairs Full results: Proficient
Customer service — Proficient
October 2023
Identifying and resolving common customer issues
Full results: Proficient
Customer focus & orientation — Proficient
April 2024
Responding to customer situations with sensitivity Full results: Proficient
Attention to detail — Proficient
August 2023
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Diesel engine repair — Proficient
July 2024
Diagnosing and repairing diesel engines, and understanding the tools used in this setting Full results: Proficient
Customer focus & orientation — Proficient
August 2023
Responding to customer situations with sensitivity Full results: Proficient
Sales skills — Proficient
March 2024
Influencing and negotiating with customers
Full results: Proficient
Management & leadership skills: Planning & execution — Proficient March 2024
Planning and managing resources to accomplish organizational goals Full results: Proficient
Mechanical knowledge — Proficient
April 2024
Understanding and applying mechanical concepts and processes Full results: Proficient
Technical support — Proficient
April 2024
Performing software, hardware, and network operations Full results: Proficient
Work motivation — Proficient
October 2023
Level of motivation and discipline applied toward work Full results: Proficient
Outside sales — Proficient
March 2024
Understanding and responding appropriately in sales scenarios, and performing common sales calculations
Full results: Proficient
Work style: Reliability — Proficient
May 2024
Tendency to be reliable, dependable, and accountable at work Full results: Proficient
Sales skills — Proficient
November 2022
Influencing and negotiating with customers
Full results: Proficient
Basic maintenance and repair — Proficient
July 2024
Performing basic repairs and maintenance for apartment complexes, office buildings, and other facilities
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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