Team Leader Customer Service
Resume:
IC
Irine Croom
Professional Summary
Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor. Multi-tasking Team Leader well-known for executing successful, new initiatives. Creates dynamic and positive workplace culture to align with organizational mission and values. Trains new hires and mentors struggling workers to achieve overall team success. Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals, and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder.
Work History
Guardian Srg Global - Team Leader
Evansville, IN
02/2017 - Current
Built strong relationships with customers through positive attitude and attentive response.
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Mentored and guided employees to foster proper completion of assigned duties.
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Maximized efficiency by removing safety hazards and debris from work areas.
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● Coordinated weekly meetings for internal and external groups. Implemented new working processes to deliver multiple improvements.
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Initiated timely response to emails, voicemails and written correspondence.
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Monitored operating machinery to assess progress, adjust settings and maintain desired tension and speeds.
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Led team of [Number] members while providing exceptional customer service.
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Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core
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**************@*****.***
Evansville, IN 47715
Skills
● Team Oversight
● Guest Services
● Cleaning
● Customer Complaint Resolution
● Troubleshooting Technical Issues
● Product Knowledge
● Daily Workflow Improvement
● Performance improvement
● Safety processes and procedures
Knowledgeable in shipping and team
lead
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● Complaint resolution
● Flexible & Adaptable
● Customer service
● Computer proficiency
Education
06/1997
George Henry Corliss High School
Chicago, IL
High School Diploma
● Member of national honors society
Professional development completed in
radio / television
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Guardian Srg Global - fork
Evansville, IN
02/2017 - Current
values.
Maintained forklift by performing preventive maintenance, troubleshooting breakdowns and conducting routine pre and post inspections.
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Studied production schedule to determine deliveries, material requirements and movements.
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Used daily production sheets or work tickets to record number of units handled or moved.
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Located and moved stock of products to pallets or crates to prepare for shipment and storage.
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Increased efficiency and productivity by suggesting and implementing methods to improve processes and workflow.
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● Prepared forklift for daily use by refueling and recharging battery. Operated forklift to transfer products and other cargo into and out of storage.
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Cleaned and organized work area by removing empty pallets and other hazards.
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Utilized hand-held computerized system to verify shipments and identify loads for re-packing and distribution.
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● Maneuvered forklift safely in congested and confined areas . Certifications
Licensed forklift operator and osha
certified
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