Distribution Center Customer Care

Robert Douglas Briscoe

775-***-**** ********@*******.***

Summary

Analytical and seasoned professional with a military background and 15+ of experience governing warehouse operations, building high-performing teams, and designing cost-effective budgets while establishing new distribution centers following GMP and OSHA guidelines. Proven ability to conduct performance reviews, coordinate complex scheduling, and oversee associates' cross-training for enhanced productivity, with a history of performing preventative maintenance. Adept at fostering strong relationships and creating robust SOPs while devising detailed work plans for appropriate staffing levels. Work Experience

Standard Process Reno, NV (Hybrid)

Distribution Center Manager October 2022 – June 2024

● Identified staffing needs and refinement areas to recruit and train the two DC Managers in CO and PA for operational continuity by maintaining equipment readiness while educating teams on SOPs and Good Manufacturing Practices

● Conducted weekly check-ins with DC managers, quarterly reviews, and bi-annual in-person focus meetings to foster team cohesion and consistent operations across all DCs

● Established effective coordination with the Safety Department to create plans and carry out weekly safety talks/walks within all DCs, resulting in zero recordable incidents and full OSHA compliance

● Collaborated closely with Customer Care, IT, Planners, Regulatory, and Engineering departments to swiftly resolve complex issues within the Distribution center through timely corrective actions

● Formulated a weekly cycle counting process in each DC to enhance inventory accuracy and reduce discrepancies

● Created cost-effective annual budgets for each DC, to optimize resource allocation throughout the year

● Ensured adherence to regulatory standards and increased audit readiness by developing a Training Matrix spreadsheet for tracking SOP verifications in partnership with the training department Standard Process Reno, NV

Distribution Center Manager August 2019 – October 2022

● Provided strategic guidance and oversight for 12 team members while launching the Reno Distribution Center in November 2019, to drive operational excellence and maximize overall productivity

● Formed key vendor partnerships, including logistics, material handling, and safety suppliers, to support smooth workflows and sustain high safety standards

● Addressed and rectified 18 safety concerns within first year by pinpointing and prioritizing issues with team members

● Delivered on-site maintenance by troubleshooting mechanical issues within the conveyor line, taper, and printers to minimize downtime and extend equipment lifespan

● Attained record-breaking employee engagement within NV Team, ranking in 99.2 percentile company-wide and 97.4 percentile compared to industry peers during 2021 and 2022 surveys, through fostering a positive work environment Almo Distribution Center Reno, NV

Warehouse Supervisor March 2015 – August 2019

● Streamlined order processing for timely completion and met SLAs by prioritizing tasks throughout the day

● Expedited and verified the prompt processing of high-profile customer orders in conjunction with the sales and customer care team to strengthen client relationships

● Managed staging, pulling, and sorting of trailers by partnering daily with various carriers to prevent delays in shipping

● Supervised the first shift's inbound operations while overseeing the receipt of LTL and parcel packages and completing daily entry of purchase orders into the system for accurate inventory tracking

● Administered all product returns and processed daily entries into the Credit Department, to maintain accuracy in financial reconciliation while affirming flawless return operations

● Minimized a $800K inventory deficit to $16K within one month by collaborating with the DC Manager and other supervisors as well as rolling out targeted inventory controls

● Maintained 100% order fulfillment for clients, including Amazon, over the last two years by efficiently loading 17 to 22 UPS trailers daily during peak season for heightened client satisfaction Fosdick Fulfillment Reno, NV

Production Floor Supervisor March 2013 – March 2015

● Orchestrated daily production workflows by aligning tasks with priority needs, strategically assigning products and staff to specific lines, aimed at meeting production requirements and upholding quality standards

● Headed a team of 43 members by performing performance reviews, coordinating cross-training, and implementing corrective actions to augment performance and foster skill development

● Spearheaded critical production areas including, Print Room, Sorting Table, and Insert Table by organizing print jobs in sequence as well as sorting according to shipping method and client

● Steered the Manifest process, ensuring all Express and International shipments received accurate processing, correct sorting, and proper loading onto designated trailers for timely pickup and deliveries

● Analyzed existing processes and incorporated client requirements to design client-specific SOPs for the Pick and Pack Small Order area, promoting standardized and error-free operations

● Simplified picking process across multiple areas, attaining a 2% rise in efficiency with velocity and active SKU report

● Facilitated cross-departmental training, leading to a 1.5% drop in temporary staffing and cutting overtime by 1%, elevating workforce flexibility and controlling labor expenses GSI / eBay Reno, NV

2nd Shift Outbound Manager August 2011 – March 2013

● Drove 2nd Shift Operations by overseeing 67+ staff personnel and inventory Control, as well as accelerating Picking, Packing, and Put-to Light processes to maintain optimum production flow

● Implemented FIFO inventory processes to align order processing with daily pickup schedules, validating end-of-day manifests and closeouts, as well as documenting operations through comprehensive reporting

● Led targeted process audits and engaged employees in applying Lean principles to enhance efficiency, quality, safety, and administration, attaining a 3% annual productivity increase Hobbico Reno, NV

Shipping Manager May 2005 – August 2011

● Enforced strict quality control procedures and policies for precision in picking and packing, significantly reducing errors and improving overall product quality

● Liaised with Space Allocation, Picking, Material Handling, and Receiving departments for seamless coordination

● Integrated three shipping departments into a unified division by strategically cross-training employees and automating workflows to promote unified efforts and sustained performance

● Fulfilled all shipping timelines in 5 years through robust logistics planning and real-time adjustments Additional Experience

Hobbico Shipping Supervisor

Skills

Facility & Equipment Maintenance, KPI Analysis, Process Improvement, Security & Risk Management, Documentation Inventory Control, Shipping/Receiving, Logistics Coordination, Load/Unloading, Capacity Planning, Contract Management Technical Proficiencies

ERP System: IFS Cloud

Data Capture & Mobility: RF Scanner

Business Management: AS400 (IBM iSeries)

Reporting & Metrics: Velocity, Active SKU Report

Manufacturing Methodologies: 5-S/Lean Methodologies Microsoft Office Suite: Word, Excel, PowerPoint, Outlook Warehouse Management & Automation: Lightning Pick, StreamTech, Logistix Machinery & Equipment: Packsize box-making machine, Lift Equipment, Conveyor, Taper Printers Regulatory Compliance: GMP, OSHA

Education/Credentials

General Studies University of Nevada, Reno

General Studies Truckee Meadows Community College Leadership Academy, Frontline Leader Program Meagher Consulting Community Engagement

Boy Scouts of America Troop 1 Scoutmaster Committee Chair American Legion Post 1

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