Service Representative Customer

Bianca Berrios *****************@******.***

**** * ***** **. ************, Pa 19121 352-***-****

EDUCATION

TEMPLE UNIVERSITY, COLLEGE OF LIBERAL ARTS— College of Liberal Arts, Philadelphia, PA Master of Health Administration May 2026

Majoring in Sociology on a Health Track

BERKS CATHOLIC HIGH SCHOOL, Reading, Pa

Equivalency Certificate June 2021

Studied relevant classes in relations to current classes in College EXPERIENCE

DS SMITHS, Reading, Pa January 2024 - Present

Customer Service Representative

Answer customer inquiries via phone, email, chat, or in-person. Following up on customer interactions to ensure satisfaction.

Assist with order placement, returns, and exchanges. Process payments, refunds, and adjustments. Provide information about products and services.

CARDINAL GROUP, Philadelphia, Pa September 2021 - July 2023 Community Intern

Organized Events for more than 500 residents by arranging and giving away products

Generated hundreds of applications and gave tours to possible future residents

Led thousands phone calls as well as assisted current residents and parents with any possible issu HELPING HARVEST, Reading, Pa November 2020 - May 2021 Packaging Employee

Arranged food boxes for families in need and 100+ schools all around Pennsylvania; assessed quantity of products required in each packed box

Cleaned and arranged warehouse and loaded hundreds of large boxes into shipping trucks AMAZING KIDZ CHILDCARE CENTER, Reading, Pa June 2017 - March 2019 Teachers Assistant

Kept over 50 children under control by organizing activities and making sure were entertained while being looked after

Managed 50% of bills and paper work, and assisted parents if had any questions VOLUNTEER EXPERIENCE

WHITE HOUSE TAJINE, Bryn Mawr, Pa November 2022 - January 2024 Server/ Dishwasher

Cleaned dishes while also sitting and serving over 100 people, as well as being an aid to a cook if needed

Accommodated chef's in food stores to help restock on supplies and carried groceries into 2 different storage holders until used

WYOMISSING HEALTH AND REHABILITATION CENTER, Wyomissing, Pa

January 2020 - April 2020

Nursing Assistant Volunteer

Managed hundreds residents by creating entertaining activities and interacting with one another, provided assistance to nurses, and led and aided residents to dining room during meal times

Leader of entertainment department and developed 200+ different activities amongst residents, analyzed moods for morning, afternoon, and night assignments in preparation daily COMPETENCIES

Organization within a work space or any projects, creativity, marketing, digital design, as well as other types of designing skills, teamwork with 50+ members, and professional communication skills

Able to use and conduct spreadsheets, design and video skills, social media, presentation software, and be able to do word processing

I consult with clients in a bilingual environment of English and Spanish

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