Class A Customer Service

Alfred K. Hooten

**** ******* ** ****** *******, GA 30127 770-***-**** ************@*****.***

Profile Summary

Dependable and tactful CDL Class A truck driver with over 20 years of truck/trailer driving experience. Skilled in delivery route driving, log maintenance and minor truck repairs. Demonstrated ability to deal with customers in a courteous and professional manner. In depth knowledge of current local and state rules and regulatory requirements of highway traffic laws.

CORE QUALIFICATIONS

Freight Delivery/Heavy Hauling Loading/Unloading Forklift/Power jack Operation

Trailer Attachment Log Keeping Pressure Brakes

GPS Navigation/Map Reading Truck Lever Operations Good Work Ethics

Excellent Customer Service Skills Safety Minded Sense of Urgency

Pre/Post-Trip Inspection Auto/Manual Transition Route Coordination

KEY ACCOMPLISHMENTS

Current Class A CDL with spotless driving record.

Complete familiarity with federal and state transportation laws and regulations.

Strong knowledge of DOT (Department of Transportation) regulatory requirements

Excellent basic mechanical skills

High ability to follow written and oral instructions in English

Earned safest/most responsible driver award from 2012-2019

Excellent work-attendance record.

No moving violations to date.

PROFESSIONAL EXPERIENCE

FedEx Freight August 1999 – Present

City Driver, Freight

Drive truck in professional and safe manner at job sites and on public highway.

Deliver freight to customers with a sense of pride, respect and urgency.

Perform daily inspections pre- and post-trip with required documentation.

Make minor maintenance and servicing repairs.

Keep all equipment clean on a regular basis.

Assist with general labor tasks at job sites such as dock work and loading trailer.

Operate tractor-trailer combination, including doubles (and triples, where applicable) and/or straight trucks.

Hook/unhook trailers and converter dollies to/from a tractor and/or trailer.

Perform freight handling using appropriate motorized and manual equipment, including but not limited to forklift, pallet jack and hand truck.

Secure freight inside trailers using appropriate tools and supplies, including but not limited to pallets, straps and rope.

Verify and complete required documentation and reports.

Comply with hazardous material regulations and procedures.

Collect cash or checks for freight charges, as required, and maintain required documentation.

Follow dispatch instructions and communicate with dispatch as required, including but not limited to: delays, arrivals and equipment problems.

Communicate with customers to determine pick-up or delivery needs and solicit additional business.

Demonstrate internal and external customer service.

Sales: Request additional business from customers and provide leads to sales for potential new opportunities.

Work closely with management staff to ensure company goals and objectives are met.

Perform other duties as required

EDUCATION/QUALIFICATIONS

CDL Class A Driver’s License with Hazardous Materials and Tank Endorsements with cleared background

Successful completion of FedEx Freight Driver Development Course

Medical Examiner’s Certificate

Current DOT-Certificate

SKILLS SUMMARY

Possess a strong work ethic and excellent driving record, stable work history and credible references.

Recognized for ability to plan, organize and coordinate priorities in an expedient manner.

Personable and professional with a strong customer service orientation and problem-solving skills.

Ability to count and perform basic math, with or without a calculator; Excellent written and verbal communication skills.

Ability to lift/carry hand freight weighing up to 100 pounds several times a week.

Ability to sit for extended periods of time, bend, twist, squat, climb in and out of truck.

Ability to follow instructions and complete required training.

Ability to work independently and/or as a team member

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