Front Desk Product Quality

SUNNY SHRESTHA

714-***-**** ****************@*****.*** 1120 Romney Dr, Anaheim, CA, 92801

PROFESSIONAL EXPERIENCES

Walmart

Electronics Associate

Aug 2018 – Jan 2019

Helped customers select product that best fit their personal needs.

Maintained visually appealing and effective display for the entire store.

Educated customers on product and service offerings.

Kept the department clean and maintained neat, orderly product displays.

Completed floor replenishment to guarantee size availability and promote customer satisfaction.

Communicated information to customers about product quality, Value and style.

Balanced the need of multiple customers simultaneously in a fast-paced retail environment.

Built and maintain effective relationships with peers and upper management.

Processed all sales transactions accurately and in a timely fashion.

Kings Inn Anaheim

Front Desk/ Audit

Oct 2015 – June 2018

• Take and confirm advance reservation by telephone and establish how they will pay for the room.

• Greet and register guests and assign rooms.

• Issue room keys.

• Give room directions to guests or instructions to bellhop.

• Deposit guests' valuables in motel safe, when available.

• Keep records of room assignments and availability.

• Answer questions about motel services, policies, and the community.

• Arrange tours or cabs.

• Contact housekeeping or maintenance staff when guests report problems or when rooms are ready to be cleaned.

• Transfer calls and receive messages, using telephone or switchboard.

• Date and sort incoming mail and messages and make sure they reach guests.

• Use computers to take reservations, keep records, and post charges to guests' accounts.

• Prepare bills, explain charges, and collect payment at check-out.

• Keep records of guest comments or complaints.

• Refer guests to managers if necessary.

• Perform other duties, such as bookkeeping and laundry.

• Inputted and updated various data and information in computer.

Assure Solutions, Inc

Software Test Engineer

June 2014 – Sep 2015

Executed and document AT&T 10776, Tracfone OCTP, T-Mobile customer Acceptance, and Internally developed test cases.

Executed and documented FOTA tests, battery testing, stability, application testing.

Worked with R&D teams in order to debug device software issues.

Reported handset, tablet, and mobile device defects with detailed exactness in error databases, email correspondence, IM discussions, and in conferences.

Tested handset and tablets using Android OS.

Used QXDM and other trace tools to capture logs of device behavior.

Used Quality Center, J1RA, Mantis, Bugzilla, PTC, and other databases of test cases, result and defects.

Created and executed manual smoke, functional, regression, system, integration and exploratory tests.

Analyzed Functional Requirements and Business Specification as part of Static Testing on earliest stages of SDLC

Responsible for creation, design and execution of test strategies, including writing test plans, test cases and test scenarios.

Identified, analyzed, and documented defects using Jira and Bugzilla.

Developed and implemented QA Methodologies for the department. This included but is not limited to development of test case standards, requirements traceability matrix, and testing metrics.

Acted as liaison between development and business teams – provided visibility and clarity into business requirements to the development teams and provided design and architecture insights to the business teams.

Coordinated QA, SIT and UAT sessions and executed UAT scenarios with end users for final approval and user signoff.

Participated in weekly test planning, project status meetings and reviews.

Operating System : Windows 2000/ XP/Vista/7/8/10, MS-DOS, UNIX, LINUX.

Computer Skills : My HMS, Oracle (Opera PMS), MS Word, MS Excel, MS power point.

Interest : Music, Travelling, Sports, Social Work.

EDUCATION

Associate in Information Systems

Bachelor’s in Business Administration.

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