Customer Service Representative
Resume:
Lowana Word
Customer Service and More
Dallas, TX 75243
********@*****.***
Seek employment opportunities with a progressive organization that offers challenge and growth potential where I can utilize my skills and abilities, as well as, broaden my knowledge Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Adecco - Dallas-Fort Worth, TX
September 2023 to December 2023
• Handle customer inquiries through incoming calls and emails
• Manage and resolve customer complaints through problem identification and escalation of priority issues
• Provide customers with product and service information
• Process orders, forms and applications
Adjuster Assistant
CMS MANAGEMENT - Richardson, TX
July 2023 to September 2023
Responsibilities included contacting customers and setting appointments for Outside adjuster to visit and conduct inspections of property. Duties also included sending agenda to the Adjuster for daily schedules or any schedule changes.
Resolution Specialist
Sam's Club - Dallas, TX
January 2023 to February 2023
Job duties and responsibilities include answering phone inquiries, directing calls to the appropriate specialist if you cannot resolve the issue, and researching different solutions. Provided customer service to existing clients or users of a product or service. As Resolution specialist had to resolve issues that the customer was having and report persistent problems to their manager or the appropriate department. Title Procurement Processor
Copart, Inc - Dallas, TX
September 2020 to November 2022
Responsibilities included
• Opening /scanning mail received
• Sending Total Loss Packets to customers
• Initial Lien Holder calls
• Follow up calls to owners to inform them of packet being sent to them
• Revision of packets being to sent to owners
• Launch the OK To Pay the owner /insured to the insurance company after final review of file for compliance
Customer Service Representative
TEKsystems - Dallas, TX
May 2020 to August 2020
Responsible for inputting data into system in regards to symptoms, and completing customer assessments. Advised customers were they could obtain assistance with food and housing and also testing locations
Customer Service Team Member
WageWorks - Irving, TX
November 2019 to March 2020
Providing world class service to participants of company sponsored insurance programs. Responsible for providing balances on accounts, updating personal Information on the account, and resolving any issues for the participant in regard to their account.
Adjusters assistant
CMS MANAGEMENT - Richardson, TX
March 2019 to September 2019
Responsibilities included contacting customers and setting appointments for Outside adjuster to visit and conduct inspections of property. Duties also included sending agenda to the Adjuster for daily schedules or any schedule changes.
Online Chat Representative
Etech - Dallas, TX
November 2018 to December 2018
Assisted customers online per chat with products and services in their area. Responsibilities included education customers on services they had and upgraded available. Ladder Assist Processor
CMS - Coppell, TX
August 2018 to December 2018
Assisted Outside Adjusters with confirming roof dimensions, and scheduling ladder assistance as needed . Also worked I'm sending schedule changes to adjusters per Pilot Program Education
vocational nurse in nursing
Panola College - Carthage, TX
1987 to 1988
High school diploma or GED
Panola College - Carthage, TX
February 1987 to July 1987
Skills
• Microsoft Office (2 years)
• Microsoft Word (3 years)
• Windows operating systems (6 years)
• Customer Care
• CSR
• Call Center
• Customer Service
• Data Entry
• Excel
• Live Chat
• Hospice Care
• Nursing
• Anatomy knowledge
• Vital Signs
• Medication Administration
• Technical Support
Certifications and Licenses
Nurse's License: State: TX
Additional Information
• 25+ years of nursing in an extensive variety of fields including Hospice, Geriatrics, an long term care as well as Med Surg
• 5+ years in customer service and data entry
• Excellent written and oral skills
• CPR an IV certified
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