Customer Service Services
Resume:
SIREFING
KABA
************@*****.***
SUMMARY
As a highly motivated and results-driven professional, I bring a diverse set of skills and experiences to the table. With a proven track record in customer services, I am adept at offering quality service and thrive in dynamic environments. My strong analytical and problem-solving abilities, coupled with excellent communication skills, allow me to collaborate effectively with cross-functional teams and contribute to the achievement of organizational goals.
SKILLS
Excellent written and verbal communication skills
Ability to work in a fast-paced team environment
IT skills
Customer service with professional phone manners
EXPERIENCE
KETTLE CUISINE 6/2023 – 1/2024
Provided personalized care and support to individuals with diverse needs, fostering independence and promoting overall well-being.
Developed and maintained strong rapport with clients, demonstrating empathy, patience, and a person-centered approach.
Assisted clients with daily living activities, including personal hygiene, meal preparation, medication management, and mobility support.
Implemented and monitored care plans, adjusting them as needed to address changing client needs and preferences.
Collaborated with a multidisciplinary team, including healthcare professionals, to ensure holistic and effective care delivery.
Supported individuals in participating in social and recreational activities, promoting community integration and engagement.
Maintained accurate and detailed records of client interactions, progress, and any incidents, ensuring confidentiality and compliance with organizational policies.
Attended training sessions to stay updated on best practices, policies, and procedures in the field of support work.
Responded calmly and efficiently to crisis situations, applying de-escalation techniques and following established protocols.
PRÊT A MANGER 02/2024 to present
Interacted with customers in a courteous and professional manner, addressing inquiries, resolving issues, and providing information about products and services.
Managed a high volume of incoming calls and emails, ensuring prompt and accurate responses to customer queries and concerns.
Effectively utilized CRM software to document customer interactions, track issues, and follow up on resolutions.
Collaborated with cross-functional teams, including sales and technical support, to ensure comprehensive and timely solutions for customers.
Handled escalated customer issues with tact and diplomacy, finding swift resolutions and minimizing customer dissatisfaction.
Proactively identified opportunities to enhance customer satisfaction and provided feedback to relevant teams for process improvement.
Consistently met or exceeded key performance indicators (KPIs) related to response time, issue resolution, and customer satisfaction.
Stayed informed about product updates, company policies, and industry trends to provide accurate and up-to-date information to customers.
LANGUAGES
English:
Native/ Bilingual
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