Customer Service Data Entry

Elizabeth H Gonzales Dl#********

737-***-**** Cell

Email:********@*****.***

*** ** ***

Red Rock

Tx 78662

Objective :

I wish to utilize my experience while completely attaining New skills in a working environment I can offer a professional assertive attitude and dispositioning that is already to take on new challenges I am constantly expanding my knowledge and skills I prefer a position that has opportunity for career growth and I am confident that if I do not know something I will be able to learn it quickly and efficiently

General skills

I have a strong background in customer service I hope you realize my natural ability to multitask and a fast paced environment I have specialized training and visuals computer programming such as MS Excel Word unified icons,CSG,TAM, online as well as Quick book

Administrative skills:

Typing skills 50 words a minute multiple lines appointment setting accounting billing technical support dispatching tech out troubleshooting Time Warner Time Warner cable equipment data entry how much customer service rep outbound inbound calls cable industry tech progress equipment history order detailed maintenance inquiry and signs text to work orders I assigned text to the field technical programmer canceling jobs and doing work on the reports

Medical skills:

Medical Terminology appointment scheduling matters fighting patients records medical insurance manager filing patients records medical law and ethics vital signs Medicare Medicaid patient billing

Job history:

St David’s Medical Hospital 8-06-2022 12-9-2022

Emergency Room tech attendant-

Coordinates patient care activities with nurses. Assists in keeping all areas of the Emergency Department neat, organized, and clean. Returns/cleans equipment after use. Actively looks for ways to improve patient care in the Emergency Department. ER Techs work in emergency rooms where they assist doctors with treating patients. Common duties described in The ER Tech are collecting samples for lab analysis, gathering patient information, monitoring EKGs and heart rhythm, treating wounds and assisting doctors and nurses during procedures.

C&M Construction 6-05-2021. 8-01-2022

construction helper is responsible for assisting

construction workers to carry out a variety of tasks such as tidying up work areas, unloading materials, preparing worksites, cleaning debris, and executing other tasks as assigned

Chamberlain Roofing & Waterproofing 5/17-6/17

The administrative part of the job involves helping the manager to administer or manage all the departments of the firm. With profound knowledge of the staff members, the assistant is sometimes consulted by the management to take crucial decisions related to the organization. However, the work of taking 'not so important decisions is left to the assistants. These professionals are the bridges between higher management and the staff. They are needed to take over the duties of the manager if he does not show up at the office Accountancy job descriptions include those for the Accounts Receivable position. This job involves financial, surgical and administrative functions that facilitate the accurate and timely payment of money owed to the company or organization

TO Service-9-2015 11/2016

GateHouse Attendant using a scale to wwgh heavy vehicles for Metal soap and LS on 18 wheeler and peddlers on metal scrap entering all commercial vehicles into the system and handling money credit cand accounts IDENTIFIES Customer copying fingerprinting entering Rounds plate number to identity car owner

Centex Dispatcher 10-201*-*-****

Bing.accounting emails, appointment Radio Multiple phone ines 5 getting familiar with Mias the dying, load size handling customers need dosing cut work order And used Track-It and knowing all statuses on thick caits.und filing working 60-70 hrs a week

CGVA Freight-Customer Service Rep Residential Agent-09-201*-***-**** Oversee all aspects of high volume accounts relating to the transportation of goods and the maintenance of the didn't needs Work with clients to establish detailed profiles and procedures that property represent their export process. Models and acts in accordance with our guiding principles and core values. Trace and track customer service freight Maintain contact with the airlines, trucking companies and any agents that will be handling the freight to ensure shipper and consignees are aware of any problems. Provide proof of delivery. Responsible for processing pick-up requests and entering data in the system.

Respond to and handle all daily customer service requests. Notify customers of any delays in shipping and dispatching points. Run sales reports, maintain and file reports

Lo-Los Trucking Dispatcher/CBR 2/2013 10 4/2014

Responsibility: Bilingual CS Rep Answering and screen all calls assist all incoming traffic, Clients calls or PRIORITY Customers billing and account questions filing typing,multi task skills.multi phone lines 5 and getting payroll mady for the week.

CU Telecom Lead Dispatcher/CSR 3/2011 to 1/2013

Responsibilities. Dispatcher Bilingual in all department, sending tech

to location and get them in and out of the field, email to Time Warner

Cable Sup if our tech could not issue fix, Dealing with all areas of trouble shooting, 10 Key Data Entry

PRC Telcom Customer Service Bilingual 4/2007 6/200 Responsibilities Customer Service Rep/Bilingual, Version Billing accounting Customer service skills helping client with there phone plans data entry, windows 97, Microsoft ware typing 60 p

C01 Telcom Technician Dispatcher 8/2000 to 6/2005 Responsibilities Dispatcher/Tech Support Bilingual 2 way radiok.multi-task route out all tech to the field customer skill

atl department at Time Warner Cable transferring calls to all CEDS of this company Helping with projects and office paper work closing nut tech work orders. Dealing with all major phone company 3 way phone lines

Eagle Global logistics Data Entry 6/2005 10 12/2005 Responsibilities DATA ENTRY LEVEL ONLY/10 key office word administrative office assist.excel shipping inventory for company truck drivers.inventory what comes in and out of the warehouse

Transactive corp- Customer Service Rep 6/1995 to 4/2002 Responsibilities Dispatch Assoc.Instructed Lone Star Card retailers

the operations and maintenance of the terminal trouble shooting all aspects of f terminal malfunctions assisted co workers with special projects.coordinated with the Reconciliation Departments on POS issues affecting retailers account maintained a high level of Professional,

PaceSetters Personal Service Receptionist 3/2014 to present Responsibilities Administrative Assistant/Bilingual Maintained all policies and procedures of all professional office environment data entry screened and routed all incoming telephone calls sorted and

distributed all correspondence, typing filing, facsimile, transactions.photocopying making sure all documents are ready for all & Recruiters in the office and making sure all call that go to the CEO of office gets handle.

first client are Priority at all means.

EDUCTION & CERTIFICATIONS:

BSL Expires : 08/16/26

Hays County High Everest Institute

Medical Administrative Assistant

CPR American Health and Safety HIPAA Training Certification

OSHA Training Certification

LANGUAGES (Spanish,speaks, and write understands (L.)

Knowledge of Customer Service Rep and responds to customers sve request by prioritizing work orders installations and service Technician out on Field in Cable Industry.

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