Help Desk Machine Operator
Resume:
Laura Barker
Hard worker
Pahrump, NV *****
**************@*****.***
Accomplished Information Technology support analyst with over 5 years of combined experience. Support a High-volume fast paced environment using effective communication and time management.
Authorized to work in the US for any employer
Work Experience
Help Desk Lead
Provalus - Brewton, AL March 2021 to Present
• Illustrated exceptional IT leadership.
• Using a collaborative approach to mentor and coach 15 help desk technicians.
• Secured 2 promotions within 12 months including securing the lead position on the support desk.
• served over 8K users.
Group Leader
Pathway of Baldwin County - Atmore, AL August 2020 to March 2021
Supervise Juvenile delinquents' day to day.
Taught children discipline and other useful skills they will use to rejoin society and turn their lives around.
Machine Operator
PACE - Harrison, AR August 2019 to September 2020
I operate a die cast machine to make different castings out of aluminum such as auto parts, Dishwasher parts and aluminum grates.
My machine records to regarding how many parts I could make in an 8-hour shift.
got several certifications during this job such as forklift driver, pallet jack operator, and CNC machine operator.
Forklift Operator
Tyson Foods Incorporated - Green Forest, AR July 2017 to August 2019
I started by working on the line as a normal worker breading chicken.
Within 3 months I was moved to a position with more responsibility grinding up chicken to be molded into nuggets,
with this new position I got a certification in Lockout Tagout.
6 months later I moved to another department grinding up chicken for pet food which was faster paced.
I worked in pet food driving a forklift and manifesting and breaking down boxes.
1 month into being in petfood I was promoted to Lead and supervisor.
Associate Walmart
Harrison, AR January 2016 to June 2017
I stocked shelves on cap 2 and assisted customers in finding items in the store.
Barista/Cashier Starbucks
Redmond, WA July 2014 to December 2015
Make coffee and tea gourmet drink at a fast pace.
take orders and tender using a cash register
Administrative Assistant/Receptionist/Intern The Computer Store
Hilo, HI September 2012 to May 2014
Answer phones
Help customers
Assist my mentor in computer and typewriter repairs
Built desktops from the ground up,
Run errands for my store
Collect money, cashier
Input invoices into computer for data entry.
Education
High school diploma
Hawaii Academy Of Arts & Science Pcs - Pāhoa, HI August 2012 to May 2014
Skills
Cashiering
Customer service
Leadership
Great with computers
Quality Inspection
Quality Control
Packaging
Fast typing
Microsoft Word
Coffee experience
Microsoft Powerpoint
Help Desk
Remote Access Software
Technical Support
Desktop Support
Windows Remote Desktop (1 year)
Active Directory (1 year)
ServiceNow (1 year)
IT support (4 years)
Typing (5 years)
Software Troubleshooting
Communication
Certifications and Licenses
First Aid Certification
CPR Certification
Forklift Certification
Driver's License
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