Customer Service High School
Resume:
Katie Klapchar
**** ******** **. *********, ** **909
Objective
I am seeking employment where I am able to contribute my skills and experience to a friendly, customer-centered environment.
Education
McCutcheon High School Lafayette, IN
Diploma achieved May 2010
Customer Service Experience
Industrial Federal Credit Union 8/28/2023- present
Loan Specialist
Answer phone calls for members and nonmembers who are looking at getting a loan
Take loan applications over the phone for all that are ready to proceed
Inform members about our rates and possible payments we can do for them
Pull the applicants credit and review their score and report with them
Get application to underwriter with all information
If approved, get all documents ready for them to sign and close the loan
If denied, notify the member and explain why and how to possibly get it the next time
Centier Bank 7/15/2023-8/18/2023
Teller
Great customers as they come in and correctly help them with questions and concerns
Assist with opening or closing check list
Taking in money to deposit into accounts
Withdraw money from accounts to customers as requested
Counting out money coming into or out from my teller station
Assisting customers with taking out or putting in their safe deposit box
Tracking money coming into or out of the vault
Sia 09/15/2019-812/2022
Associate
Seal and brush cars before they are put into the oven to be painted
Carry duties to make sure the line ran as needed
Help fellow coworkers on the team accomplish their goals in tacked time
CTI 01/15/2017-09/28/2019
Temporary Associate
Accomplished the training courses to hopefully get hired onto SIA one day
Started in Paint on the PVC team under Jim Zackary
Learned all but one station on the team to be able to rotate out with other teammates
Lafayette Bank and Trust 4//2015-12/2018
CSR Teller
Great customers as they come in and correctly help them with questions and concerns
Assist with opening or closing check list
Taking in money to deposit into accounts
Withdraw money from accounts to customers as requested
Counting out money coming into or out from my teller station
Assisting customers with taking out or putting in their safe deposit box
Tracking money coming into or out of the vault
Pizza Hut 6/2008-10/2016
Server/ Team Member
Accurately take orders and provide friendly and efficient service to guest
Demonstrate multi-tasking ability by managing several tables at once, keeping quality in mind
Manage and keep buffet stocked throughout shift
Answer telephone and assist customers by answering or directing inquiries
Operate cash register, responsible for independent cash handling
Assist guest within the restaurant and customers with carryout orders
Prepare food as needed, while adhering to food safety and sanitation requirements
Tippecanoe County Clerkâs Office 1/2013-5/2016
Intern 8/2009-5/2010
Performed data entry and worked with the computer software including Courtview
Handled confidential case filed appropriately and to county standards
Worked cooperatively with other employees, agencies, and counties as needed
Demonstrated professionalism and poise in all interactions
UPS
Seasonal Package Handler 7/2011-11/2011
Loaded trucks and handled packages
Filed items in numerical order with high attention to detail
Voluntary Experience
St. Anns Soup Kitchen
Packaged and distributed bags of donated food and assisted with various projects as needed
References
Katie Klapchar
3620 Braddock Dr. Lafayette, IN 47909
Sandy Chaney
Family Friend
3438 Summertime Trail Lafayette, IN 47909
April Pate
Manager at Pizza Hut
50 Teal Rd. Lafayette, IN 47909
Rachel Lange
Opps Manager at Pizza Hut
1436 W 750 n West Lafayette, IN 47906
Liz Lambeck
Pharmacist
8582 State Rd 26 West Lafayette, IN 47906
Contact this candidate