Customer Service Data Entry
Resume:
Kennethia Bryan
Customer Service
San Antonio, TX 78244
**********@*****.***
Maintain a comprehensive knowledge, and understanding of great customer service while providing an excellent quality customer experience.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Field Inspector
Independent Contractor Services - Winchester, VA
September 2017 to Present
Travel coordination, Scheduling, Organize files, Excellent Interpersonal skills, Home inspections, Verify data, Data entry, Observation and Reporting, Communication skills, time management Courier/Customer Service
Independent Contractor Services - San Antonio, TX
June 2015 to Present
Deliver food to local residents, provide customer service,
• Delivered a wide variety of products, including food and merchandise
• Assured food arrived at destination
• Established long-term customer relationships
• Refueled vehicle
• Assured inventory was consistently accurate
• Utilized smartphone to process and ensure timely deliveries Customer Service Representative
iQor - Houston, TX
December 2019 to July 2020
Answer inbound calls, assist customers with inquiries, concerns, and billing. Effective listening to resolve complaints or concerns, communicate with customers to answer questions, data entry, multitask between applications
Small Business Owner/Manager
Back to My ROOTz LLC - Houston, TX
June 2011 to January 2019
Responsibilities
Maintain inventory online store, create and style products, data entry, account finances Skills Used
Handmade natural hair care products, clothing, and accessories. Direct Support Professional
MyCare MyChoice LLC - Jacksonville, FL
February 2018 to May 2018
Assist and care for disabled person’s daily activities, bathing, feeding,etc. Keep behaviors at a minimum, assist in performing program activities, maintain relationships with clients and family. Call Center Customer Service Representative
BERNARD/Remedy Intelligent Staffing - Jacksonville, FL February 2018 to May 2018
inbound/Outbound Call, listen attentively to customers, recommend service, schedule appointments, update billing info, data entry
Adminstrative Assistant
The Wood Group - McKinney, TX
June 2017 to September 2017
Staff supervision, clerical duties, day to day operations of facility, observation and reporting, effective listening and communication skills, maintain working relationships with clients and staff, use of sound judgement and initiative within guidelines, SAMA, and CPR certified. Direct Support Professional
4 Corners Residential Services - Dallas, TX
April 2017 to May 2017
Care for consumer daily activities, personal hygiene, transport to Day Hab, assist with light cleaning and household chores, encourage and assist consumers to be independent and responsible, administer medications, help prepare meals.
Direct Service Worker/ Administrative Assistant
About Healthcare - Metairie, LA
June 2012 to May 2016
Responsibilities
Care for individual with disability. Assist with meds, preparing meals, dressing, housekeeping, and community involvement. Data entry, scheduling, filing, MS office, and answering phone. Hairstylist/Cosmetologist
Salon Miquelle - Terrytown, LA
April 2011 to December 2011
Stylist
Head Stylist
Headz n Headz Family Salon - Westwego, LA
February 2011 to April 2011
Stylist
Hairstylist/Cosmetologist
Great Clips for Hair - Shawnee, KS
May 2009 to June 2010
Stylist
Hairstylist/Manager
Smartstyle Family Hair Salon - Shawnee, KS
November 2003 to April 2009
Spice III Barber and Beauty Salon
Salon & Staff Management/ Client Relation
Unity One Hair Salon - Westwego, LA
January 2000 to August 2003
Train staff and beauty school graduates in traditional/ innovative haircutting techniques and salon management.
Proficient in manual and computerized scheduling, bookkeeping, supplies, and equipment inventory. Put customers at ease by listening to their concerns and providing consultation with hairstyle decisions. Education
AAS in Psychology Studies
Delgado Community College - New Orleans, LA
September 2013 to May 2017
Certification in Medical Assistant
Bryman College
2002 to 2003
License in Cosmetology
Moler's Beauty College
1998 to 1999
Skills
• Customer Service (10+ years)
• Call Center (2 years)
• Caregiver (7 years)
• Administrative Assistant (4 years)
• Cosmetology (10+ years)
• Accounts Payable
• Billing
• Microsoft Excel
• Microsoft Office
• Receptionist
• Word
• Data Entry
• Hair Styling
• Medication Administration
• Accounts Receivable
• Meal Preparation
Certifications and Licenses
Cosmetology
November 2000 to November 2016
License
Medical Assisting
March 2001 to March 2011
Certified
Driver's License
CPR Certification
First Aid Certification
Assessments
Written Communication — Highly Proficient
May 2018
Measures a candidate's ability to convey written information using proper grammar rules. Full results: Highly Proficient
Customer Focus & Orientation Skills — Proficient
May 2018
Measures a candidate's ability to respond to customer situations with sensitivity. Full results: Proficient
Customer Service — Highly Proficient
May 2018
Measures a candidate's skill in evaluating approaches to customer service & satisfaction. Full results: Highly Proficient
Work Style: Reliability — Highly Proficient
October 2019
Tendency to be dependable and come to work
Full results: Highly Proficient
Work Style: Conscientiousness — Completed
August 2019
Measures a candidate's tendency to be rule-abiding, well-organized, hard-working, confident, and think before acting.
Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Skills
SAMA certification
CPR certified
Excellent interpersonal, communication, and customer service skills Experienced in various business and professional management Experienced in healthy hair care products and natural products Use various styling techniques and tools
Skilled in various hair types
Apply specialized techniques to promote growth and maintain healthy hair, while creating unique styles for all ages and genders
Award/ Industry Recognition
Top Product Seller- Paul Mitchell, Redken, Matrix- Smartstyle 2004-2009 First and Second Place Winner- Chemical Sales - Smartstyle 2006 &2008
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