Customer Service Data Analytics
Resume:
ANGEL
COOKS
********@*****.***
Dallas, TX 75253
Dynamic leader with a proven track record at The Home Depot Store, excelling in cross-functional collaboration and data analytics to enhance customer experiences. Spearheaded initiatives that significantly improved client satisfaction and loyalty, while fostering team growth and managing a 130 million dollar business, through effective training and onboarding. Skilled in developing engagement strategies and leveraging customer feedback for continuous improvement. PROFESSIONAL SUMMARY
The Home Depot Store - Customer Experience Manager Balch Springs, TX • 05/2014 - 10/2023
WORK HISTORY
Managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships.
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Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
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Conducted regular performance reviews with team members, fostering professional growth and development.
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Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
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Developed new employees and on-going performance assessment of current employees.
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Delegated tasks to existing support team members and used cloud-based tools to help solve complex business issues.
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Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
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Enhanced customer satisfaction by implementing a streamlined feedback system.
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Established performance and service goals and held associates accountable for individual performance.
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Developed personalized solutions for customers, resulting in increased loyalty and repeat business.
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Established cross-functional teams for improved communication between departments and better customer experiences.
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Created a comprehensive onboarding program to expedite new hire integration into the company culture and processes.
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Created and managed social media campaigns to increase brand engagement.
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SKILLS
• Cross-Functional Collaboration
• Voice of Customer Analysis
• Customer Empathy
• Data Analytics
• Training programs
• Customer Acquisition
Engagement strategy
development
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• Performance Evaluations
• Training and Onboarding
• Decision-Making
Comprehensive Evening High
Dallas,TX
EDUCATION
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