Customer Service Data Entry

BREANNA ALVAREZ

Administration & Account Management Specialist

Irving, Tx 75060 • 817-***-****

*******.*****.**@*****.***

AREAS OF EXPERTISE

● Clerical Administration

● Customer Relations Management

● Database Management

● Data Entry

● Bookkeeping

● CRM, Account Management

● Conflict Resolution

● Time Management

● Microsoft Office Suite

PROFESSIONAL ADMINISTRATIVE EXPERIENCE

Transtreme, LLC • Scheduler (12/2023) - (Ongoing)

● Schedule and confirm patient appointments while maintaining and updating healthcare professionals' calendars.

● Accurately enter patient information, and prepare, distribute, and store assessment documentation.

● Communicate effectively with patients and healthcare professionals regarding scheduling and documentation.

● Ensure compliance with company policies and healthcare regulations through regular audits.

● Generate and analyze scheduling and performance reports, and assist with general administrative tasks.

● Effectively handle customer service issues, and manage scheduling software and technological tools. Genpact, Richardson, Tx • Account Specialist (11/2022) - (12/2023)

● Monitored and investigated fraudulent activities across customer accounts.

● Analyzed customer data to identify patterns and potential fraud indicators.

● Prepared detailed reports and documentation of fraud cases for internal and external stakeholders.

● Collaborated with cross-functional teams to address customer fraud issues and implemented preventative measures.

● Communicated with customers to gather information, provide updates, and offered support throughout the investigation process.

● Stayed updated with the latest fraud trends and contributed to improving customer care and fraud prevention strategies.

Perimeter Behavioral Hospital of Garland, Arlington, Tx • Mental Health Technician (03/2021) - (11/2022)

● Ensured the maintenance of a hygienic, comfortable, and tranquil living environment for both short-term and long-term patients during their residency.

● Oversaw the provision of meals, snacks, personal hygiene assistance, and management of personal belongings as required by patients.

● Conducted vigilant nighttime monitoring of patients, ensuring their safety and maintaining a conducive sleeping environment.

● Prioritized the safety, comfort, and overall welfare of all patients throughout their tenure at the facility, implementing necessary measures to uphold these standards. Colonial Savings F.A, Fort Worth, Tx • Bilingual Account Specialist (06/2020) - (01/2021)

● Provided comprehensive support to customers regarding inquiries related to loan and billing statements, demonstrating proficiency in both languages.

● Guided customers through online access and billing processes, ensuring seamless navigation and understanding.

● Facilitated effective communication by transferring calls to appropriate departments based on customers' needs and preferences.

● Proactively reached out to customers and provided assistance in response to inquiries received via email, maintaining a high standard of customer service and satisfaction. CUSTOMER SERVICE EXPERIENCE

Mercedes Benz Financial, Fort Worth, Tx • Bilingual Customer Service (06/2019) - (04/2020)

● Delivered exceptional customer service.

● Offer supported and guidance to customers regarding delinquent loans, demonstrating fluency in both languages.

● Processed necessary documentation and paperwork related to loan assistance, ensuring accuracy and efficiency.

● Maintained professionalism and proficiency in handling sensitive financial matters.

● Upheld company standards and regulations while assisting customers with their accounts.

● Contributed to a positive customer experience by providing knowledgeable and attentive assistance. Bayview Loan Servicing, Fort Worth, Tx • Bilingual Customer Service Representative (08/2018) - (03/2019)

● Deliver top-tier customer service, ensuring satisfaction and trust among diverse clientele.

● Developed effective resolutions to address delinquent accounts, striving to bring them up to date and compliant.

● Offered support and guidance to customers regarding loan inquiries.

● Managed a high volume of incoming calls, averaging over 200 per day, with efficiency and professionalism.

United Auto Credit, Fort Worth, Tx • Bilingual Account Specialist (04/2017) - (04/2018)

● Proactively contacted customers to remind them of loan contract obligations, facilitating discussions to rectify delinquent accounts.

● Successfully met collections targets while upholding a standard of exceptional customer service.

● Achieved a balance between meeting collections goals and ensuring a positive customer experience. EDUCATION

Johnson & Wales University, Denver CO • Associates Culinary Arts & Nutrition

Graduation Year (2018)

Chisholm Trail, Fort Worth • High School Diploma

Graduation Year (2016)

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