Customer Service Quality Assurance

VH)

VALORI HOPPER

ksonville, FL *:

************@*****.*** 904-***-****

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and

exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new

skill

Hardworking employee with customer service, multitasking and time management abilities. Devoted to

giving every customer a positive and memorable experience

Skills

+ Guest Relations + Wai al

+ Customer Service + Customer-Oriented

+ Laundry Management + Housekeeping

* Quality Assurance + Teamwork

+ Physically strong + Hardworking

+ Window Cleaning + Focused and detait-oriented

+ Exceptional time management + Hospitality background

+ Customer service-focused + Supply Inventory Management

Experience

Self Employed Services Jacksonville, FL» Swept and mopped floors, vacuumed carpets and rug

Home Services, Sanitation/Housekeeper

d furniture, wiped down surfaces.

+ Cleaned bathrooms, including toilets, tubs, showers and

+ Changed bed linens and towels, tidied up rooms,

+ Stocked amenities such as soap, shampoo and toilet paper

in guest rooms

+ Emptied trash receptacles throughout the property.

+ Scrubbed kitchen appliances, countertops and fixture

* Used cleaning chemicals following proper guidelines.

+ Cleaned building floor

scrubbing

sweeping, mopping and

+ Moved be

ofas and small furniture to wipe down

baseboards and remove dust and dirt from hard-to-reach

areas.

+ Employed deep-cleaning techniques for areas in need of

additional sanitation

Reported maintenance concerns or repairs to appropriate

supervisor for prompt remediation.

anitized and cleaned sinks, mirrors, toilets and showers.

Education and Training

Flori

GED

ate College At Jacksonville Jacksonville, FL

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