Customer Service Sales Representative
Resume:
Bernice Sarkodie
*****************@*****.***
PROFESSIONAL SUMMARY
I am an experienced and results-oriented Sales Representative with a proven track record of success in developing new business and increasing sales. I have a strong background in customer service, and I am highly skilled in building relationships with clients and developing tailored solutions to meet their needs. I have a proven ability to generate leads, close deals, and drive sales, resulting in increased revenue.
WORK EXPERIENCE
Personal Assistant Apr 2023 - May 2024
Saafoa Development Solutions • East Airport, Accra, Ghana
• Performed general office duties such as answering phones, managing emails, scheduling appointments and maintaining office supplies.
• Provided administrative support, including managing calendars, coordinating meetings, detailed minutes writing and, preparing report
• Acted as liaison between the employer and clients, suppliers, and other stakeholders.
• Coordinated travel arrangements, including flights, hotel reservations, and ground transportation
• Handled confidential and sensitive information with the utmost discretion, integrity and professionalism
• Anticipated the needs of the employer and proactively took steps to ensure smooth operations. Assistant Manager Jun 2021 - October 2022
Silicone Hotel and Conference Centre • Kumasi, Ashanti Region, Ghana
• Supervised and managed hotel and restaurant operations such as front desk, housekeeping, maintenance, sales, food, and beverages.
• Developed and maintained a positive guest experience
• Ensured staff and team members provide excellent customer service
• Assisted the general manager in overseeing and coordinating all operational departments
• Collaborated with management to develop and implement strategies for enhancing operational performance, guest satisfaction, and employee productivity
• Responded effectively and promptly to guest inquiries, concerns, and complaints, taking necessary actions to resolve issues and exceed guest expectations Sales Executive Oct 2018 - July 2020
Sam and Brothers Company Limited • Sunyani, Bono East, Ghana
• Built rapport and maintained positive relationships with customers by providing outstanding service.
• Created and managed sales forecasts, and budgets to track progress.
• Tracked sales numbers and issued progress reports to executives for review
• Maintained detailed and accurate records of customer transactions
• Assisted customers with order placement and followed -up to ensure their needs have been met with satisfaction
• Provided accurate information about products, services, and policies EDUCATION
Bachelor of Business Administration Sep 2020 - Oct 2022 Kwame Nkrumah University of Science and Technology • Kumasi, Ashanti Region, Ghana Diploma in Entrepreneurship (Enterprise Management) Sep 2018 - Jul 2020 University Of Energy and Natural Resources • Sunyani, Bono Region SKILLS
• Proficient in Microsoft Office Suite
• Customer service driven and a team player
• Excellent written and verbal communication skills
• Time management and strong organizational skills
• Effective decision making
• Managerial and Analytical skills
• Ability to work under pressure and fast-paced environment
• Flexibility and adaptability
VOLUNTEER WORK
Administrative Assistant Sep 2020 - May 2021
National Service Scheme • Kumasi, Ashanti Region, Ghana
* Received, Sorted and distributed mails
* Handled scheduling of meetings and calendar management
* Kept files organized for accurate record keeping purposes
* Worked with co-workers to achieve task
* Provided efficient and courteous service to customers
* Answered and directed phone calls
PROFESSIONAL CREDENTIALS
Bachelor of science in Business Administration 2022 Diploma in Entrepreneurship 2020
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