It Systems Customer Support
Resume:
James Krochmal RESUME
Marietta GA 30062
Cell: 470-***-**** Email: *********@*****.***
LinkedIn: https://www.linkedin.com/in/jim-krochmal-9775756/
Professional Summary: Experienced IT professional with a strong background in IT management, CyberSecurity, systems engineering, and project management. Proven track record of successfully leading teams and implementing strategic IT and cybersecurity initiatives to enhance business operations and initiatives.
Key Skills: CyberSecurity, Team management and leadership, SAP, ISO9001, ISO270001, Manufacturing, ITSM, ITIL, ITAM, QMS, SOX, O365 admin, Incident Response
Professional Experience:
IT Manager
ThyssenKrupp Industrial Solutions USA
March 2021 - June 2023
Lead teams to build new, independent IT systems and security post-deMerger, integrating core IT services including SAAS from HQ in Germany, integrating location into SDWAN(Wipro) with Zscaler
Led teams for regional IT security, network and support, including executive teams across multiple offices and job sites, as well as Asset Management.
Migrated servers and shares to Azure cloud and managed cloud security for multi-level implementations for North America.
Lead Incident Management for North America
Sr Systems Engineer (CyberSecurity)
The Home Depot
Dec 2018 - March 2021
Managed and supported multiple, redundant McAfee Web Security Access Gateway clusters across multiple data centers. Provided end-user web access support for 12,500 corporate users and 1,300 stores. Managed offshore support team in India
Hands on with Palo Alto firewalls
Incident Response management and RCA processes for P0/P1 cybersecurity events
Director Merger Support Initiative
ThyssenKrupp Industrial Solutions USA
March 2002 - April 2018
Information Security officer for North America, Hands-on responsibility for IT security design architecture and multi-level implementations. (North American firewalls, Web Gateways, email filters, archiving and FDRC conpliance
Implemented new IT infrastructure and security standards across multiple offices and jobsites in the United States.
Managed internal development teams and designed custom web applications for company operations.
Developed and managed Helpdesk (ITSM) services and IT Inventory (ITAM)
Collaborate with local IT
VP of IT
The Facility Group
April 1994 - Nov 2001
Designed security architecture, Built first Firewall-secured nation WAN and filtered Internet access. (Checkpoint hands-on)
Built and managed teams for IT infrastructure and user support across multiple locations.
Developed custom software applications and managed budgeting and infrastructure design.
Skills:
Security & Audit - Checkpoint Firewalls/VPN(LDAP Auth) with ( –NGFW, -IPS, -AppControl, -Web Security;
–AntiVirus; –Mail Security;) - PaloAlto firewalls, McAfee endpoint security, -Qualys Scanning
Network Security - SolarWinds, SailPoint, Google Data Lake and Looker, SailPoint, CyberArk, CMDB, Bluecat DNS
Web Gateway - McAfee Web Gateway(42 RedHat gateways in multiple policy groups), Barracuda Proxy
Imaging and client updates- GPo/SCCM(imaging and updates)/In-Tune, SOTI MobiControl for Android and iOS
WAN/LAN - SDWAN, Cisco, Aruba, Meraki,
Cloud/VM: - Microsoft Azure, VMWare, Zscaler(Private Access and Proxy), SharePoint, NetApp SAN
Servers - Microsoft, Linux(Redhat, CentOS)
Auth/ID - Centralized Microsoft AD+DNS in North America (local and cloud) and selective Trusts with Germany and India
Email - Exchange (thru 2016 onsite), Exchange 365, mail filtering
Microsoft Services - Office 365, Exchange 365, Sharepoint, MS SQL, RDP, Citrix, Teams, Google Workspace
Telecom - VoIP telephony (Cisco, SAAS), Slack, Zoom
ITSM - ServiceNow, Monday.com, Intuit
Project Management - Agile project tools, Waterfall
Apps/SAAS - AutoDesk CAD, SAAS(SalesForce, Workday, SAP, PowerBI)
Service/Support: ServiceNow, Monday.com, Intuit
Clients: Windows, Android, iOS, MacOS
Education
Cleveland State University Cleveland, Ohio BS - CIS
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