Customer Service Representative

CHRISTINE SANCHEZ

Chri

******@*****.*** 917-***-**** Scranton, PA 18504

Summary

To obtain a po:

jon with growth potential that will allow professional advancement based upon my analytical skills,

individual contributions and experience as a bilingual customer service representative

Skills

© Creativity

© Leadership

© Organization

Experience

Tower Home Care

Home Health Aide

1/2

)21 - Current

BMS Family Health Center

Call Center Representative

01/2016 - 01/2021

Arbor We Care

Front Desk Supervisor

01/2012 - 01/2016

Arbor We Care

‘Customer Service Rep.-Front Desk

01/2008 - 01/2012

© Problem solving

© Teamwork

Personal responsibility for the care of the client

A

appointments when necessary.

ist with daily routines and accompany the client to medical

ible for answering a high volume of calls,

ig patient appointments, contacting and sending,

messages to doctors and nurses

Ensure that patients had appropriate referrals and verified

medical insurance.

Performed staff training and educational sessions to comply with

the standard operation procedures of the company

Monitor and coached staff to perform optimally

Responsible for staff scheduling, work assignments, and

participation in the hiring proces

Assignment of case manager to new clients

General office duties that included answering telephones, taking

‘messages, routing incoming and outgoing mail, and

faxing/scanning documents

Utilized company computer programs including NYCWAY &

SECTOR software

Education and Training

Martin Luther King High School

High School

01/1998

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