Customer Service Care

Justin Jose Pagarigan

********************@*****.*** v 301-***-**** v Washington, DC

https://www.linkedin.com/in/justin-jose-pagarigan/ PROFESSIONAL SUMMARY

Eager to transition into IT, leveraging strong communication, multitasking, and problem-solving skills from clinical and customer service background. Seeking an entry-level position to gain hands-on experience. EDUCATION

George Mason University May 2022

B.S, Kinesiology Fairfax, VA

CERTIFICATIONS, SKILLS & INTERESTS

§ Certifications: CompTIA Security+, CompTIA Network+, CompTIA A+

§ Skills: Patient/customer care, verbal and written communications, collaboration, multi-tasking, and adaptability

§ Interests: Python, Gaming, Cycling, Muay-Thai, and Guitar PROJECTS

Windows Active Directory Virtual Machine Home-Lab

§ Created and configured a Windows Server VM environment including a help desk and user end setup.

§ Resolved common helpdesk issues such as password management, account lockouts, and IP configurations

§ Added and configured printer server, edited group policies, and explored delegation control

§ Mapped network drives, set folder permissions and verified shared drives for domain users

§ Installed and utilized common helpdesk tools such as Spiceworks, PDQ Deploy, PDQ Inventory, and Account Lockout Tool in a VM environment

Additional IT related projects

§ Laptop storage and memory upgrades, Copper cable/ethernet installation, Router configuration (changing default credentials)

WORK EXPERIENCE

Tatte Bakery & Cafe March 2023 – Current

Barista Washington, DC

§ Managed a high volume of client interactions, ensuring efficient service and high satisfaction levels.

§ Maintained quality standards and attention to detail managing multiple tasks and ensuring compliance with protocols.

§ Adapted to various team dynamics and work styles, fostering a positive and collaborative work environment. Jackson Clinics Physical Therapy May – August 2022 Physical Therapy Aide/Intern Leesburg, VA

§ Guided and demonstrated exercises for patients undergoing post-surgery recovery or trouble with mobility

§ Coordinated with team members to accurately document billing info and exercise prescription

§ Collaborated with doctors and athletic trainers to ensure high-quality service delivery and user satisfaction Synergy Fitness Group Feb – May 2021

General Population Intern Washington, DC

§ Created a comprehensive wellness program, showcasing skills in research, development, and implementation of new initiatives.

§ Developed tailored exercise programs to meet diverse client needs, demonstrating strong analytical and customization skills.

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