Customer Service Branch Manager

OO

OMAR OVERSTREET

*********@*****.*** 716-***-**** Buffalo, NY 14215

Branch manager with exceptional drive and dedication to accomplishing business objectives and exceeding customer expectations. Several year history of success in the field. Business Development

Reporting familiarity

Sales professional

Risk Mitigation

Account analysis expertise

Operational Reports

Financial Oversight

Customer Service

Key Bank Buffalo, NY

Branch Manager

06/2015 - Current

Implemented internal control procedures to minimize risk exposure and maximize profitability.

Maintained up-to-date knowledge of industry trends, competitive landscape and regulatory environment.

Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.

Developed strategies to increase customer satisfaction and loyalty. Ensured compliance with established policies, procedures and regulations governing banking operations.

Participated in community events to promote brand awareness. Planned work schedules to maintain adequate staffing levels. Grew business banking relationships through proactive outreach. Supported outside sales force in servicing and obtaining new business. Established and built customer relationships through targeted outreach and initiatives.

Kenmore East Senior High School Tonawanda, NY

High School Diploma

06/1988

Black Achiever award recipient

Award from New York Senate for financial education in the community Award from common council of Buffalo NY in financial education in Small Business Award from county comptroller for Mortgage Education Summary

Skills

Experience

Education and Training

Accomplishments

Activities and Honors

Board Chair for the Historic Murcian's Club

I serve on the advisory board for St. Joseph College

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