911 Dispatch/Call Center Operator
Resume:
MEREDITH LYNNE GROSS
Orlando
*********@***.***
I have 30+ years experience handling 911 and non emergent calls. I am detail oriented and able to multi task.
I am PST certified and FCIC/NCIC certified and have experience as TAC and subject matter expert with eAgent 2.0 WORK EXPERIENCE
COMMUNICATION SPECIALIST
01/1990 to 04/2014
SEMINOLE COUNTY SHERIFFS OFFICE
100 ESLINGER WAY SANFORD FL 32771
Monitoring and operating a two-way radio base station in accordance with departmental policies and procedures and FCC rules and regulations;
Maintaining location and recording the itinerary of personnel as prescribed by departmental policies and procedures
Monitoring the radio system during surveillance and special details in operation Providing emergency or non-emergency assistance as situations mandate Knowledge in 911 operations.
Ability to type at least 30 words per minute.
Ability to speak clearly in a well-modulated voice, using good diction. Ability to multi-task in a fast-paced, stressful environment, exercise good judgment and responds to various calls simultaneously and take proper action.
Duty Officer
09/2015 to 08/2024
Florida Fish and Wildlife Commission
4975 Wilson Rd Sanford Fl 32771
Monitoring and operating a two-way radio base station in accordance with departmental policies and procedures and FCC rules and regulations;
Maintaining location and recording the itinerary of personnel as prescribed by departmental policies and procedures;
Monitoring the radio system during surveillance and special details in operation; Providing emergency or non-emergency assistance as situations mandate Notifying maintenance of repairs on radio systems as prescribed by procedures Knowledge of operating procedures for handling emergency and non-emergency calls. Knowledge of FCIC/NCIC procedures and regulations. Knowledge of Police Information Management System. Knowledge of computer-aided dispatch (CAD) system operations. Considerable knowledge of the efficient operation of radios; receiving and transmitting equipment. Ability to multi-task in a fast-paced, stressful environment, exercise good judgment and responds to various calls simultaneously and take proper action.
Ability to maintain a constant attention to details while using communication equipment in noisy and confined work area with radio traffic, ringing telephones and conversations occurring simultaneously. Thorough knowledge of the geographic boundaries 24 counties to include waterways, State maintained properties.
Knowledge of Wildlife Management Areas
Knowledge of protected and/or endangered species
Ability to type at least 30 words per minute.
Ability to speak clearly in a well-modulated voice, using good diction. Ability to understand and carry out oral and written instructions. Perform coordinating work involving guidelines and rules with constant problem-solving. SKILLS
911 operator, FCIC TAC FCIC SUBJECT MATTER EXPERT - 10+ years EDUCATION
COLONIAL HIGH SCHOOL
High school or equivalent
GENERAL
ORLANDO FL
06/1984 to 06/1986
SEMINOLE COMMUNITY COLLEGE
CRIMINAL JUSTICE
SANFORD FL
09/1991 to 09/1993
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