Customer Service Call Center
Resume:
Stephanie Cothran
Jonesboro G0236
**********@*****.***
PERSONAL STATEMENT
To obtain a challenging position that utilizes my skills as well as gain knowledge and experience with opportunities for growth and advancement.
SKILLS AND QUALIFICATIONS
1. Excellent customer service skills
2. Ability to deal effectively with others
3. Strong organizational skills, professional attitude Ability to organize and work on detailed projects and a great team player WORK EXPERIENCE
AUNTIE ANNE (SHIFT LEADER)
•MAY 26, 2022-STILL THERE
• MAKE SURE STORE IS OPEN AND RAN CORRECTLY WITH GREAT CUSTOMER SERVICE EXCELL COMMUNICATION (REMOTE CUSTOMER SERVICE)
•AUGUST 29, 2021-JANUARY 10,2022
• CALL CUSTOMER TO MAKE SURE THEY GOT UPDATED EQUIPMENT AND HELP TROUBLESHOOT HERITAGE( CALL OPERATOR)
•MARCH 25,2020-CLOSEDOWN
• CALL CUSTOMER FROM DIFFERENT PARTS OF THE WORLD TO SEE IF THEY WANTED TO DONATE TO DIFFERENT CHARITIES
• IN HOUSE CALL CENTER
INSTACART (SHOPPER)
APRIL 15, 2019 - PRESENT
SHOP AND DELIVER GROCERY TO CUSTOMER
SELF-EMPLOYMENT
FRITO LAY (BOXDROP) JONESBORO AR
MAY7.2018-MARCH 7, 2019
● MAKE SURE MACHINES KEEP GOOD RUNNING BOXES AND ALL CHANGE OVERS DONE ANCHOR PACKAGE. JONESBORO AR(PACKERS) JUNE 20.2015 -JANUARY 29.2018
● MAKE SURE PRODUCT WAS GOOD AND PUT IN BOX AND STACKED CORRECT. Kmart (cashier) December 2014-present
Jonesboro Ar.72401
● Make sure customers have a great experience
● Keep thing clean and neat in my area
Thomas and Betts (assembly worker) June 2014-Nov2014 Jonesboro Ar. 72401
● make parts to make sure order are sent out for shipping Captain Ds(asst. manager)
● Sept.2013-April 2014
Jonesboro Ar 72401
● make sure guest was taken care of and happy
● sells were up
● labor not over budget
● truck order on time
● inventory count correct
Fpg (supervisor) April 2012-Sept 2013
Blytheville Ar 72315
● steel mill cleaning service make sure my people cleaned there area good
● no complaints from the customers
Hardees (asst. manager) April 2009-June 2012
Blytheville Ar 72315
● make sure guest was happy
● sells are up
● labor not above budget
● check in trucks
● inventory count correct
EDUCATION
Graduated May 1990
Blytheville High School
Work experience: Worked as manager, cashier,cook for the above companies . Duties included (but were not limited) to the following; answering phones, deposits, fill out forms, prepare documents,made sure my shift was ready, crew in place keeping customers happy, food cost and labor low. Open and closed stores. Other duties as assigned .
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