Customer Service Information Security

Summary

Skills

Experience

Education and Training

Languages

Yilian Rodriguez

Tampa, FL 33619 813-***-****

***********@*****.***

Resourceful Problem Solver known for high productivity and efficient completion of tasks. Specialize in analytical thinking, creative solution development, and process optimization. Excel in communication, adaptability, and teamwork to effectively solve complex problems and improve operational procedures. Software Installation

Monitoring security

Information Security

Issue Resolution

Issue Troubleshooting

IT Assistant, 10/2019 04/2024

Escuela politecnica Raul cepero bonilla Colon, Cuba Installed new software applications and troubleshot existing software issues. Monitored system performance using various monitoring tools. Completed day-to-day duties accurately and efficiently. Demonstrated strong problem-solving skills, resolving issues efficiently and effectively. Cafe Worker, 02/2014 07/2016

Continental Colon, Cuba

Cleaned tables in the dining area before and after customer seating. Received payment from customers, processed credit card transactions, and issued change or receipts. Provided excellent customer service by responding promptly to inquiries and resolving any complaints or issues quickly.

Brewed coffee and tea for beverage area and restocked with paper goods, creamer and sugar. Served patrons food from counters and steam tables. Rang up orders on cash register to process cash, credit card and personal check payments. Assisted cook with prep work by cutting vegetables and preparing side dishes and salads. Adhered to company food, safety, quality and sanitation policies. 02/2007 Leonel Fragela Colon

High School Diploma

Spanish:

Professional

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