Technical Support Customer Service

AKA BEDOU JOEL DE GONZAGUE

ADVANCED TECHNICAL SUPPORT SPECIALIST - CHASE PAYMENTECH LLC

Mesa, AZ 85201

**************@*****.***

+1-480-***-****

Hardworking, Reliable, Fast learner with Organizational and communications skills. I am looking for a great environment to apply my knowledge and experience in order to benefit the company by providing effective and quality work performance. Authorized to work in the US for any employer

Work Experience

Tech Support Representative

Firman Power Equipment-Peoria, AZ

April 2024 to August 2024

• Provided technical support online and over the phone troubleshooting

• Submit warranty paperwork

• Conducting over the phone parts orders for customers

• Assisting with emails and online chats.

US ADVANCED TECHNICAL SUPPORT HELPDESK SPECIALIST

CHASE PAYMENTECH-Tempe, AZ

March 2017 to March 2024

.French-English Call specialist

.Terminal troubleshooting technician

. Advanced Technical support specialist (from 2019)

. Assistance with online payment platforms

. Provided Troubleshooting assistance

. Building customer service tickets for IT assistance. CUSTOMER SERVICE REPRESENTATIVE

BESTWAY USA INC-Phoenix, AZ

December 2013 to February 2017

French-English Customer Service Representative

. French Team Supervisor

. Warranty and Orders processing

GRAPHIC DESIGNER

IVORIAN FEDERATION OF SOCCER

June 2013 to July 2013

Designing communication tools (visiting cards, flyers, badges)

.Designing Flash Animations for the Website

.In charge of all the Medias (Videography, Photography) GRAPHIC DESIGNER / TRAINER

DIGITAL MEDIA ARTS DIMENSIONS

March 2013 to May 2013

Training students in Adobe Creative Suite

.Designing communication tools (flyers, badges)

.Bilingual translator (French-English)

GRAPHIC DESIGNER

JANUS TECHOLOGIES AND MULTIMEDIA

February 2012 to February 2013

Designing communication mediums (visiting cards, flyers, badges)

.Art Director

.Artist Designer

.

Education

CERTIFICATION in GRAPHIC DESIGN

ARIZONA STATE UNIVERSITY

August 2013 to December 2013

BACHELOR in ARTS & SCIENCES OF ANIMATION

MAYA ACADEMY OF ADVANCED CINEMATICS

January 2012 to May 2012

Skills

• Ms Office (3 years)

• Graphic Design

• Adobe Illustrator

• Adobe Photoshop

• Customer service

• English

• French (fluent)

• Adobe Photoshop

• Graphic design

• Adobe Illustrator

• Adobe Premiere

• Writing skills

• French

• Photography

• Typing

• Translation

• Microsoft Office

• Bilingual

• Windows

• Adobe Creative Suite

• Help desk

• IT support

• Operating systems

• Mac OS

• ServiceNow

• VPN

• Analysis skills

• Customer support

• Adobe InDesign

• Typography

• Web design

• Adobe After Effects

• Illustration

• Adobe Acrobat

• Video Editing

Certifications and Licenses

Nutrition Care Specialist in the Army

February 2024 to Present

part of the US Army Reserve component

Driver's License

December 2021 to August 2028

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