Technical Support It
Resume:
JOSEPH KATHARI
OBJECTIVE
IT professional with vast 6+ years of experience in different IT fields.Working knowledge of computer hardware and software, with a focus on operating systems (windows,MacOS and Linux) and Business application suites,proven track record on technical support by closing all daily support tickets by 80%, networking expert, Server management and web developing. Organized and thorough, able to communicate and popularized concepts, known for exceptional analytical skills and creative problem-solving.
EXPERIENCE
Transec Ltd
7.24.2022 - Current
IT support
Troubleshoot complex network and hardware issues,isolating the source of problem and implementing the most cost-effective solutions.
Perform regular backups and disaster recovery procedures to ensure data security and system integrity
Optimize network performance and addresses IT security issues to ensure compliance with industry standards.
Seaforth Shipping Ltd
1.5.2020 - 2.5.2021
ICT Group Manager
Provide comprehensive technical support and maintenance to 50+ end-user across the organization, resolving hardware, software and network issues In a timely fashion
Maintained Windows,Mac os and Linux operating systems and installed and configured applications across the organization on server and local PC.
Assisted in staff training and mentoring initiatives to over 25 new users onto the system
Led the design and implementation of a new IT infrastructure, resulting in a 20% increase in system uptime and 15% reduction in IT costs.
Installed imaging,setting up,repairing and replacing PC,Laptops, Tablets,Phones,Printers,Scanners and network equipment such as switches, Wifi access points
Maintained Boardroom IPTV, Satellite internet (starlink) as backup,Pabx telephone system all over organization. Intelligent Project Qatar
6.6.2018 - 12.12.2019
IT technical support
Installed Time Attendance, Access control biometric devices and CCTV cameras.
Assisted clients with general support for hardware, peripherals,network connections, Email configuration and external softwares.
Configured and integrated cloud softwares related to time attendance and access control systems.
Supported my team on daily activities including site surveys and consultantations.
@
O
CONTACT
******.*******@*****.***
SKILLS
System installation and maintenance
Network administration
Security management
Diagnosis and troubleshooting of OT
issues
Remote support
Backup and recovery operations
IT standar compliance
Automated IT systems
Helpdesk management
Training and mentoring
Performance optimization
Documentation and record keeping
Time management and problem solving
ability
Communication and interpersonal skills
Knowledge of IT standards and protocols
Knowledge of customer service best
practices
LANGUAGES
English
Arabic
Swahili
REFERENCE
Paul Beckford - Hamad International
Hospital
ICT Consultant Manager
**************@*****.***
Mutua Mutuku - Mwani Qatar
HSSSE Supervisor
********@*****.**.**
George Nzuki - Transec Ltd
Operations Manager
*****@*******.**.**
Qatar Diar Saudi binladen Group
2.13.2014 - 6.15.2017
Cable Puller
Installed microduct through the infrastructure of unfinished buildings. Run cable,data and phone lines through the microduct. Installed metal boxes in each room throughout the building and attach the microduct into the boxes
Responsible for the logistics of all cables ran for the installation of 6 unclassified edge racks
Supported installation and termination of voice and data cable.
EDUCATION
Technical University of Mombasa
2013
Diploma
Institute of Occupational Safety and Health
2015
Certificate
Yaris institute of Information and Business Studies 2015
Computerized accountant
Kagio High School
2010
Kenya Certificate of Secondary Education
Ganjoni Primary School
2006
Certificate of Primary Education
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