Customer Service Technical Support

Marvin Creech

*** ******* ****

Clarksville, TN *7042

Cell Phone # 615-***-****

E-mail: **********@*****.***

Professional Overview

Energetic, focused, results oriented individual with a desire to learn and become a valued

contributor to organizational success. Strong interpersonal skills developed from experience and

enhanced by a commitment to professional and personal growth and a passion to succeed.

Dominant strengths include interpersonal and interactive skills, self-motivation, and strong focus on

customer service, initiative, and strong analytical and problem solving ability. I am seeking a position

with an organization that encourages professional and personal growth, while valuing individual

contributions and optimal performance. I am a true team player with a focus on success.

Relevant Work Experience

Fire Sprinkler Installation Century Fire Protection June 2019 - Present

● Read and follow blueprints before any installation to assure proper coverage

● Measure and fabricate pipe and sprinkler heads for installation

● Install piping and sprinkler heads to assure proper coverage in the event of a fire

Customer Service/Technical Support Comcast November 2015 - May 2017

● Provide Quality Customer Service and Troubleshooting

● Educate Customers on products and services that are current and available

● Maintain statistical adherence and consistent improvement

● Train team members on software and order entry process

● Create new accounts for new customers

● Proficient with Billing and Sales software

Receiving Inspector Asurion April 2006 - April 2014

● Inspect Handsets, Batteries, Home Chargers, and CLA’s for reputable cellular companies

● Adhere to state and federal guidelines for equipment use and specifications

● Ensure customer satisfaction through equipment repair and updates

● Maintain open lines of effective communication with various departments

● Operate the C7400 C-Series Battery Analyzers

Customer Service Rep/Team Leader Turtles/Warehouse Music May 1999- March 2002

● Overseer of staff; resolved escalated issues

● Assisted customers in finding and purchasing products

● Stock, organize and order products

● Facilitated in training of new associates

● Maintained a clean and professional environment

● Established and built successful relationships with vendors and customers

Other Experience

Intern Marian Records October 2005 - February 2006

● Assisted in planning and organizing events

● Created ideas to further artists and brand awareness

● Conducted cold calls to companies for possible collaborations and/or product

placement

● Assisted in designing packaging and other artwork for possible use

Intern Allstar Audio Systems May 2005

● Assemble and disassemble staging for live performances

● Assist in set changes between acts

● Monitor audio during performances

Education

Bachelor of Business: Marketing/Management

Middle Tennessee State University (2005)

Audio Engineering Certification

School of Audio Engineering (2005)

References are available upon request

Contact this candidate