Customer Service Representative

OGBA, AGUDA LAGOS,NIGERIA

+234********** *************@*****.***

LinkedIn: https://www.linkedin.com/in/alex-jonathan-b01932184 ALEX EZE JONATHAN

CUSTOMER SERVICE REPRESENTATIVE, MULTICHOICE NIGERIA LIMITED, ACME RD, OGBA LAGOS. November 2021

activities include:

• Making outbound calls to large number of customers for sales, promotion purposes.

• Resolving customer quarries and issues over the phone to reach a resolution within the shortest given time

• Gives updates to customer regarding the products and services ahead of time.

• Educate customers on new products and services to ensure customer satisfactions and loyalty.

• Meetings daily targets to ensure increase in productivity

• Adhering to company's rules and guidelines and managed work tools properly. OBJECTIVE

I take great pride in my work. I am looking for more challenging role where I can develop the experience and knowledge I have gained within the past few years so that individuals and organizations-at large can utilize my skills.

Having worked with organizations, I have demonstrated competence by ensuring that tasks were delivered accurately before scheduled deadlines.

I am an effective team worker who can, and has developed good working relationships with customers, colleagues and managers alike, albeit I also work well on my own using my initiative to solve problems. I am always eager to learn and ready to take on new challenges.

SKILLS Analytical skills –Accuracy and attention to detail Telephone, and customer service skills

Excellent verbal and written communication skills

Active listening skills without interruption

Proficiency in Microsoft Office Suite

Ability to work under pressure without losing focus of designated tasks

Time management and work quality organization skills Target driven and goal oriented

Quick, flexible and adaptable learning skills

WOR KHISTORY

CLIENT SERVICE ANALYST AT AFRICA COURIER EXPRESS, VICTORIA ISLAND, LAGOS February 2021

activities include:

• Responded to calls and emails from existing merchants and customers regarding deliveries experience and follow up to provide resolution immediately.

• Explained ACE delivery processes and charges to different delivery locations Nationwide.

• Onboard new merchants through registration processes and creation of new account with passwords to access ACE CRM.

• Track packages location in transit and update merchants on the estimated delivery timeline.

• Updated Merchants on any logistics constraints or delay regarding the delivery of their packages.

• Trained new team members on how to use the work tools in resolving issues appropriately.

• Adhered to standard and guidelines also Managed Company’s equipment entrusted to me.

SALES EXECUTIVE, ROYAL EXCHANGE GENERAL INSURANCE COMPANY, ALLEN IKEJA LAGOS 2020 – 2021

Activities include:

• Analyzing risks to provide possible solution for eventuality

• Sales of appropriate insurance covers to clients and organization

• Educate client on needs to acquire insurance cover for business and properties.

• Generated revenue for the company through the sales of insurance cover. CUSTOMER SERVICE REPRESENTATIVE, CONTACT SOLUTION LIMITED, OSHODI LAGOS January 2019 – November 2019

activities include:

• Obtained clients information through answering of telephone calls, interviewed clients and verified their information.

• Handled client’s complaints, enquiries request and feedbacks to provide appropriate solution and alternatives within the time limits and follow up on resolution.

• Established policies by keeping records of client’s information.

• Trained new members.

• Managed communication equipment and adhered to standard and guidelines.

• Updated job knowledge by studying new products description and participated in periodical training of the organization.

AWARDSANDCERTIFICATES

Microsoft Skills: Proficient in the use of Microsoft Word and Excel for documentations. Customer Relationship Management Certificate of Partnership at Lily Vision Agency (Aug 2020) EDUCATION

Higher National Diploma in Hospitality Management

Yaba College of Technology, Yaba Lagos State (2018) National Diploma in Hospitality Management

Moshood Abiola Polytechnic Abeokuta Ogun State (2015) United Senior High School, Lagos State.

WASSCE/NECO (2008)

PERSONAL ATTRIBUTES

Ability to learn rapidly, adapt in any environment or condition, think critically and bring up smart tactics in any situation.

Highly teachable and free-spirited, having persuasive skills to drive organization, efficient management and team work.

INTERESTS

I enjoy learning and finding out new information through Books, documentaries and biographies to satisfy my curiosity.

I have a passion for travelling and exploring other cultures. REFERENCES

Available on Request.

Contact this candidate