Administrative Support Project Management
Resume:
Chad Arnold
Administrative Support Assistant
Washington, DC
***********@*****.***
Professional Summary: Solutions-driven individual with 10+ years using data to solve complex problems, working with cross-functional teams, and handling multiple projects simultaneously. AREAS OF EXPERTISE
● Project Management
● Customer Success
● Technical Support
● Account Management
● Salesforce
● Microsoft Office 365
● Data Analysis
● CRM Software
● Adobe Suite
PROFESSIONAL EXPERIENCE
Client Onboarding Manager
My Digital Office
Bethesda, MD
2019-2023
● Lead communication with clients, stakeholders, and leadership on over 500 projects from start to finish.
● Expanded the company client base from around 300 to over 2,000 businesses with access to company provided SaaS revenue management tools.
● Optimized client experience by delivering superior services, quality assurance, and troubleshooting CRM and SaaS software issues through scheduling online events and meetings. Senior Field Representative
Amnesty International
Washington, DC
2018-2019
● Increased average fundraising donation by $20 per new member.
● Successfully recruited, trained, and oversaw employee development, ensuring correct marketing strategy.
● Planned communication strategies, grant writing, and content creation to support fundraising campaigns. Field Consultant Washington, DC
TKC Inc. 2016-2018
● Identified areas for improvement and implemented changes that saved over $1000 in field research for campaigns.
● Conducted in-depth problem solving research and data analysis to inform recommendations and executed data-driven processes.
● Created performance trend analyses, conducted surveys, and provided feedback to clients based on fundraising and outreach metrics.
Account Manager Washington, DC
SoundExchange 2017
● Oversaw a diverse portfolio of over 300 accounts simultaneously, ensuring timely communication and effective problem solving for music royalties.
● Developed customized account plans for individual clients through diligent research, ensuring that clients received their owed compensation
● Successfully resolved hundreds of escalated issues, and improved client retention rate. Field Organizer
Bernie 2016
Manchester, NH
2015-2016
● Recruited, trained, and oversaw 10 teams of volunteers to increase outreach, identify donors, and win the NH primary with over 60% of the vote.
● Conducted collaborative efforts to create mass email chains, campaign materials, facilitate events, and identify further opportunities to reach members of the community.
● Analyzed data from 100+ outreach efforts leading to improved future strategies and resource allocation.
● Elevated to the Art Director for the state of NH, creating signage, portraits, and working closely with management to ensure that all imagery aligned with the ideals of the campaign. Customer Support Analyst Denver, CO
eCreek Solutions 2014-2015
● Enhanced customer satisfaction by providing timely and accurate software and network solutions to technical issues for 20+ clients daily.
● Managed Salesforce and other cloud software to document and process records of technical fixes and how they were resolved.
● Resolved complex client technical issues, ensuring a positive experience as the primary liaison between the client and the internal staff.
EDUCATIONAL EXPERIENCE & CERTIFICATES
Bachelor of Arts
University of Colorado
Boulder, CO
2007-2011
● B.A. in Geography, with a focus on GIS applications, Cartography, Social and Environmental Sciences.
● Minor in Art & Design. Proficient in drafting, painting, sculpting, photography, design, and digital arts. Project Management Certificate
Washington, DC
2023-2024
● Built upon my knowledge, experience, and concepts in project management.
● Excelled in in-depth projects using Waterfall, Agile, and Scrum Master project management approaches.
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