Data Entry Customer Service

Microsoft Excel, Outlook, AS ***

Port Authority of Trinidad & Tobago: Data Entry Operator/ Senior Clerical Officer/ Customer Service Agent 1994 - 2023

School of Accounting and Management

High School Diploma

Certified Data Entry operator Certificate in Basic programming Certificate in Booking Keeping and Bank Reconciliation Certification in Office Procedures and HR Systems. Collect and enter data payroll data.

Work alongside both the HR Department and Payroll Department to update both employees personal file and payroll information.

Process payroll and generate documents (checks) and upload ACH to relevant Financial Institutions. Generate invoices for Shipping Agents (rent & handling charges). Test new systems for errors and or loop holes before giving to end users. Train Junior staff and new and existing systems.

Cashier/Customer Service Representative at the Inter Island Ferry Terminal (Port Authority also). SUMMARY

929-***-**** · **********@*****.***

Brooklyn, NY

DEBRA KELLY

PROFESSIONAL EXPERIENCE

CERTIFICATIONS

EDUCATION

SKILLS & QUALIFICATIONS

Written and Verbal communication skills, Managing time & Meeting expectations, Problem Solving, Decision Making.

I am a detail-oriented professional with over 20 years of experience in the Shipping Industry (Port Authority of Trinidad & Tobago). I’m able to work effectively as a team member and yet be efficient independently. Working in such a time-sensitive environment has taught me the importance of managing and prioritizing tasks so as to meet and exceed expectations.

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