Customer Service Data Entry

Address: **** **** *** ***, *******, TX ***** Phone: 773-***-**** Email: *************@*****.***

Luana V. McIntosh

Objective

To obtain a remote customer service and data entry position

Experience

2022–2024 NC Texas Moving Servies Houston, TX

International Move Coordinator

Receive and follow up on inquiries from potential clients ranging from corporate, trade and private

Maintain client records including inquiries, storage details, and shipment information

Manage the move coordination process for clients and collaborate with other departments to ensure an organized and efficient relocation process for customers personal effects and household goods

Manage the billing of invoices and payment of drivers for the moves assigned to me

Prepare import and export documentation

Maintain business relationships with corporate clients and international companies

2021–2022 Nan McKay Remote

Customer Service/Call Center Representative (Contract)

Processed rental assistance applications for the State of South Carolina

Managed information requests and serviced an average of 50 calls/day

Escalated applications when appropriate

Followed up with rental assistance recipients to provide updates

Attend team meetings weekly

2021–2021 Time of Celebration Christian Academy Houston, TX

Day Care Assistant (Contract)

Assist the academy Director with student and teacher registration

Monitor classroom activities and maintenance

Assist teachers with classroom prep

2015–2020 Crown Relocations Houston, TX

Move Manager

Provide the highest standard of service and care to customers in the management of their relocation by liaising with the customers regularly and ensuring they have an overall positive experience

Manage the preparation of the documentation required to transport household goods and personal effects via air and/or surface shipping methods

Coordinate the workstreams required from first initiation of services, aligning service activities from origination to destination locations and closing the files with the client following delivery of goods

Work closely with all internal stakeholders (Crown network offices, Corporate Service departments, etc.) and ensure all revenue is captured and invoiced

Obtain feedback from our customers regarding their relocation experience and sharing that feedback with leadership to improve service

2014–2015 Graebel Van Lines Houston, TX

Customer Service Coordinator

Perform booking coordination for household goods contract and common carriage customers for interstate, intrastate and local moves

Function as the customer advocate and advisor to the relocating family

Provide timely, accurate and thorough relocation status updates to the computer system to inform all expectations, issues and events regarding each move

Manage and provide direction regarding individual shipments to the Customer Service Assistant

Assist with coordinating complex and sensitive national accounts

Assist the Sales Department with account management

2004–2014 New World Van Lines Chicago, IL

Certified Moving and Customer Service Consultant

Coordinate the relocation process for high level corporate transferees

Prepare and submit cost analysis portfolios to client companies

Perform follow up to ensure customer satisfaction

2002–2004 New World Van Lines Chicago, IL

Collections Department Manager

Independently managed and operated the entire Collections Department

Managed unpaid customer accounts until resolved

Maintained collections database for company or individual clients

Prepared and summarized quarterly reports

Education

2006 Weichert Relocation Subcontractor

2006 REALTORS Real Estate School, Association of Chicago Realtors

2002 Moving Coordinator Training Course

Computer Skills

Microsoft Office, Business Solutions software, Tariff Master software, Internet Explorer, Interact (Internal Operation System)

Skills/Awards

Moving Consultant Certification (2002)

Interests

Photography, painting, reading, and spiritual studies

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